Facilities Assistant

Our Client has a requirement for a Facilities Assistant, who will be required to work on a contract basis in Canary Wharf, London.

Role Purpose:

An enthusiastic individual with previous experience of working in a similar role in a Corporate environment is required to provide ‘front of house’ and facilities management support for ourclients Canary Wharf office which serves around 250 employees. The offices have been designed to provide a bright, modern and flexible working environment to encourage collaborative working practices and the Facility Assistant will be expected to support the Facilities Manager and other Facility Assistants to ensure the space is maintained and managed to an exceptional standard. The shift patterns are expected to be between 08:00-17:00 Monday to Friday. Occasionally different working patterns or additional hours may need to be worked to cover operational requirements, sickness or holiday leave. Occasional cover in our Caledonian Road (King's Cross) office will be required.

Job Role Responsibilities:

Front of House: Located at the reception desk, the Facilities Assistants will be the first point of contact for external visitors and will be expected to provide First Class front of house/reception services to include the management of visitors, telephone answering dealing, dealing with queries raised through the shared mailbox, dealing with all day to day queries raised by employees, visitors and contractors to the site which are raised either in the work flow management system or directly. You will be expected to assist with the provision of other services/support as required.

Meeting Rooms: The Facilities Assistants must ensure that the meeting rooms are maintained to an exceptional standard at all times and will be responsible for managing the booking system, checking/clearing rooms between meetings, carrying out operational checks of equipment and arranging hospitality with the on-site caterer as required.

Mailroom: The Facilities Assistants will be responsible for incoming/outgoing post including distribution to recipients and liaison with the landlords courier room as necessary.

Other Duties: Carrying out general admin support duties as and when required
Management of the access control system, issue of passes to Balfour Beatty staff and liaison with the landlord for building passes etc
Ordering and replenishing kitchen and office consumables, ensuring the tea point areas are maintained to an exceptional standard throughout the day
Responsible for stock control in various areas including stationery and proactively stocking up print stations
Providing support to the Facilities Manager as required, including admin support, assisting with the management of hard and soft FM contractors, assisting with the effective maintenance of the space, assisting with production of the annual budget and ensuring up to date records are maintained for the facility.
Proactively reporting any maintenance issues around the building and following through to resolution

Experience / Skills / Knowledge / Qualifications:

IT literate with a good working knowledge of the Microsoft suite of programmes

Exceptional customer services skills

Must be confident in dealing with people at all levels

Experience in the provision of Front of House services at a Corporate Level

Excellent verbal/written communication skills

Excellent organisational skills

First Aid/Fire Marshall qualification (training will be provided)

Desirable

AIWFM

NVQ, Front of House/Reception

Good understanding and knowledge of Facilities Management

Company information

At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Facilities Assistant looking for new employment.

As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.