Global Quality Assistant Manager

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

Charlotte Tilbury Beauty is looking for an enthusiastic and passion-driven Quality Assistant Manager to join the Global Quality team based in London.

This role is accountable for managing the product quality for Makeup and Skin care categories and to contribute to deliver the most high-performing and high-quality products in the industry.

The Quality Assistant Manager will collaborate closely with internal teams and external manufacturers and will be responsible for leading specific processes such as development testing, quality inspections and QC processes for export to international markets .

As a Global Quality Assistant Manager you will cover the following

 Quality in Development & Quality Control

• Lead and coordinate quality activities for new NPD projects
• Design and evaluate stability and compatibility studies and other relevant tests
• Define defects range boards for finished goods, review and approval of product specifications, attendance to line trials and approval of trial reports, review and sign-off of development samples and mass production samples.
• Issuance of internal finished goods specification
• Review and issuing of Certificates of Analysis and other QC documentation on a weekly basis for international markets such as India, Indonesia , US , etc..
• Organise inbound inspections and preparation of the documentation for global warehouses in accordance with AQL international standards
• Organize, monitor and evaluate results of testing with external laboratories on regular basis for new developments and existing products
• Support on colour matching /colour approvals when required

Quality Compliance

• Managing Non-Conformities , changes and improvement plans ( corrective/preventative)
• Quarterly review and preparation of updates related to quality KPIs
• Monitoring monthly the customer complaints and trends on products returned from market
• Ensuring that customer complaints are managed effectively and escalated when needed,
• Ensure maintenance of the QMS software, keeping up to date documents and information
• Issuing and circulation of SOPs, work instructions and protocols
• Participate in the evaluation and qualification of critical suppliers

Who You will work with

• Reporting to Global Quality Manager
• Partnering with NPD, Packaging, Supply, Commercial and Procurement teams
• Interacting daily with contract manufacturers and packaging component suppliers

Qualifications and Experience

• Bachelor’s degree in Chemistry, Pharmacy, Engineering or another related scientific field
• Significant experience in a quality role within the cosmetics industry
• Good understanding of formulas, cosmetics development and production
• Good knowledge of cosmetic regulations ( EC 1223/2009 , FDA cGMP, CSAR etc..) and international quality standards ( ISO 9001, ISO 22716, ISO 2859)
• Proficient in Microsoft Office ( Excel , Power Point, project tools)

About you

• Strong analytical approach and problem-solving skills
• Excellent attention to detail, comfortable in a fast-paced environment and passion driven with a “can-do” attitude
• Self-motivated and committed to delivering results
• Passionate about cosmetic industry and quality processes
• Demonstrates a commitment to growth and self-development

About the Charlotte Tilbury Brand

Charlotte Tilbury understands the power of beauty like no-one else. With over 25 years at the forefront of the makeup industry working with the world’s A-list models, celebrities and designers, Charlotte has poured her best-kept secrets into an edited but ‘all you need’ skincare, make-up and fragrance collection.

She knows more than anyone that when you look good, you feel good and project confidence. You carry yourself differently and, in turn, the world reacts to you in a different way. At the age of thirteen, Charlotte personally discovered the transformative power of makeup. Since then, she has been helping others – starting with her school friends, to the most discerning women around the world today – look their most beautiful.

Charlotte believes that beauty is not an exclusive club and makeup is everyone’s secret weapon! Charlotte has created an uncompromising collection for everyone who are as likely to do their makeup on the run with a mobile phone in hand as they are to sit down at a vanity table. She has decoded her expertise into essential makeup tricks, tips and tools that are EASY TO CHOOSE , EASY TO USE and IRRESISTIBLE , Charlotte is determined to revolutionise beauty.

At Charlotte Tilbury, we love what we do and strive to be the best. Dare to dream, make it happen, break all the rules - join us in our revolutionary journey and challenge the status quo of the beauty industry.