General Manager
Job Details
Lead with Purpose. Deliver with Excellence.
We’re a business that puts people and performance at the heart of everything we do. As we continue to grow across the UK healthcare sector, we’re looking for a commercially driven and experienced General Manager to take the lead at Queen Square, London , overseeing a Healthcare Soft FM contract. This is your opportunity to play a key leadership role in one of London’s most prestigious healthcare environments, managing a talented on-site team and delivering first-class services that make a real difference every day.What You’ll Be Doing
As General Manager, you’ll oversee the full Soft Facilities Management (FM) service - including cleaning, catering, portering, security, and retail operations. You’ll be responsible for ensuring seamless service delivery, operational excellence, and financial performance across a busy, high-profile clinical environment.
Key Responsibilities
- Operational Leadership: Drive performance across all soft FM services, maintaining the highest standards of safety, hygiene, and customer satisfaction
- Commercial Management: Manage budgets and forecasts, optimise costs, and identify opportunities to improve efficiency and grow revenue
- Contract Compliance: Ensure all services meet contractual SLAs and KPIs, working collaboratively with NHS partners and key stakeholders
- People Leadership: Lead and develop a diverse team, including direct reports and frontline colleagues
- Stakeholder Engagement: Build strong, positive relationships with hospital leadership, clients, and suppliers
- Continuous Improvement: Champion innovation, sustainability, and a culture of accountability and excellence
You’re a confident, commercially minded leader who thrives in fast-paced environments and knows how to deliver results. You’ll bring:
- Proven Soft FM management experience (ideally within healthcare or a similar sector)
- Strong financial acumen with P&L responsibility
- Experience managing large teams and multiple service lines
- A proactive, self-starting mindset with the ability to operate autonomously
- Excellent communication, negotiation, and stakeholder management skills
At Compass Group UK & Ireland, we make sure our people are supported, rewarded, and empowered to succeed. ✅ Competitive salary up to £55,000
✅ Contributory pension scheme
✅ Access to Digital GP and healthcare benefits
✅ Career Pathways and development programmes
✅ Exclusive discounts with TUI, Expedia, Tesco, Sainsbury’s and more
✅ Up to 44% off cinema tickets
✅ Free wellness, mindfulness and exercise sessions
✅ Inclusive culture built on respect, development, and belonging
About Compass Group & Medirest
We’re proud to partner with the NHS to deliver exceptional support services across the UK. As part of Compass Group UK & Ireland , Medirest provides a full range of Soft FM services across NHS Trusts and private healthcare settings. We believe in empowering every colleague to thrive — because diversity is our strength.
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