Education Student Advisor (Mandarin Speaking) - London based
- Manage courses, schedules and student progress
- Collaborate with tutors, parents and students to track study progress, results, as well as teaching quality and feedback
- Build relationships both internally and externally to maintain trust and collaboration
- Effectively communicate feedback to students, parents and internal teams
- Cultivate a strong relationship with existing clients, delivering a high level of customer service
- Business acumen across achieving targets of retention, renewals and customer satisfaction.
- Manage complaints and suggestions in a timely and effective manner
- Bachelor’s degree or higher (Education, TESOL, or English majors preferred).
- Excellent written and verbal communication in English.
- Job experience in customer service, hospitality, account management, or transferable roles in the education sector.
- Native/Fluent Mandarin with strong oral and written English proficiency.
- Passionate about education and student development.
- Strong interpersonal skills to engage internal and external stakeholders.
- Highly organized, detail-oriented, and adaptable to fast-paced startup environments.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
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