Chief Platform Officer (Hiring Immediately)

About RA

Resident Advisor has been a home for electronic music culture since 2001. Event discovery, ticketing, news and long-form editorial, artist profiles, original films, and a weekly mix series two decades deep. Around 7 million people use the web platform every month, with a wider audience across our apps and other channels. Underneath the platform sits a network of contributors and city managers across dozens of cities, which is how we stay connected to the scenes we cover rather than reporting on them from a distance. RA is 25 years old, independent, B.Corp certified and intent on being indispensable to the artists, promoters and audiences who make this culture.

Purpose of the role

RA's platform is the product people experience: the RA Guide apps, ra.co , the tools promoters use to run their businesses, and the support that sits behind all of it, serving fans and promoters across more than 50 countries.

The Chief Platform Officer owns how that platform develops: what gets built, why, in what order, and the standard it needs to meet.

This is a product role rather than an engineering one. Engineering delivery, infrastructure, DevOps and technical architecture sit with the Chief Technical Officer. The Chief Platform Officer sets product direction and the standard; the Chief Technical Officer owns how it gets built and run. The two roles must work as a close partnership, and we will be looking for evidence that you can do that well.

We want an AI-native product leader: someone who treats AI as a fundamental change in how products get designed, built, tested, supported and operated, rather than as a feature category. RA is a small company, with just over 100 full-time staff and a large global surface area. The opportunity is to create real leverage through better products, sharper automation and modern ways of working.

You will own Product, Product Design, Data & Analytics, Platform Support and RA's AI operating model. The goal is a better product for the people who use RA and a better organisation for the people who work inside it. This is not an AI research role: success is measured in better products and a more capable company, not in novelty.

Key responsibilities

• Own the product strategy and roadmap across RA's platform: the RA Guide apps on iOS and Android, ra.co , promoter and venue tools, Scanner and what comes next. Set clear priorities and sequencing so the company understands what is being built and why.
• Set the standard for mobile as a first-class product environment. Mobile is where much of RA's audience experiences the platform, and where discovery, community and ticketing have the most room to develop.
• Own RA's AI operating model: how AI is used across product development, support, data and company operations, and where it becomes part of the customer product itself. Set clear standards for responsible use, covering customer and promoter data, generated content and product design.
• Own Customer and Promoter Support as part of the platform. Be accountable for service quality, and use what support sees to identify recurring product problems and opportunities for automation and self-service.
• Make promoter self-service materially better. Work with Growth and Revenue on acquisition, onboarding and activation so more promoters succeed on RA without manual intervention.
• Own Data & Analytics as a company capability. Ensure teams work from trustworthy information and that RA builds data products worth the attention of promoters, artists and internal teams.
• Build the Product Solutions capability between Product and Revenue, so recurring commercial and promoter needs become scalable platform capabilities rather than one-off builds. Pricing architecture, margin floors and discount authority sit with Finance; this role builds the tooling that makes them work.
• Partner with the Chief Technical Officer on delivery, planning, technical trade-offs and platform investment. Product ambition and engineering capability need to develop together.
• Work with the Global Director of Performance on marketplace health, including listings quality, promoter experience, SLAs and trading readiness.
• Work with the CEO and leadership team on how AI and technology change the shape of RA over time, including which capabilities we build in-house, which roles change, and where software should replace process.
• Lead and develop the product organisation, including the Director of Product, Product Design, Data & Analytics and Platform Support. Build strong leaders and clear ownership beneath you.

We’re looking for

• Significant experience]]>