Operational Advisor (DQRS)

About our Company :

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at .

About the Team :

The Professional Services Operational Advisor - Data Quality and Risk Surveillance (DQRS) is a Subject Matter Expert (SME) role focusing on advising and mentoring our clients/partners during and after implementation of Medidata Clinical Cloud Products on our Unified Platform, primarily Clinical Data Studio. Using your operational experience in Clinical Operations, Data Management, Clinical Programming and/or risk management during the lifecycle of a clinical trial, you will be a key member of the Medidata Professional Services team, driving the successful implementation and adoption of one or more Medidata Clinical Cloud Products.

Responsibilities :

Key activities performed by the Professional Services Operational Advisor (DQRS) will include:

• Provide strategic input, guidance, advice, knowledge and best practices to support client/partners in driving implementation and adoption of Medidata Clinical Cloud Products
• Advise and mentor clients/partners during implementation which includes workshop delivery
• Establish “Trusted Advisor” Partner relationship through effective consultation
• Provide operational expertise during and after Implementation and Enablement activities
• Develop and maintain relationships with internal Subject Matter Experts
• Attend Key Operational Meetings in support of Medidata Clinical Cloud Products
• Work closely with the relevant Sales team members to support further adoption of product across the platform
• Where appropriate, develop operational specific materials to support the use of Medidata Clinical Cloud Products
• Provide reporting support to clients and enable them to analyze and gain insights into their clinical and operational data
• Deliver new release technical overviews, knowledge transfer and risk assessments to support implementation of new releases (where applicable)
• Provide proactive communication to stakeholders
• Coach and train new and junior team members

The Professional Services Operational Advisor (DQRS) is responsible for maintaining a high-level of expertise for DQRS Products. They are expected to invest approximately 15% of their time in the following key internal Medidata activities:

• Maintain individual Product and Industry expertise by attending regular Product Training and external industry training, e.g. conferences.
• Along with other Operational Advisors, lead the maintenance and development of the Accreditation program for the relevant Medidata Clinical Cloud Products ensuring it is kept up to date and relevant with new release information
• Support training of wider Professional Services team to enhance Product and Industry knowledge across team
• Submit defect and enhancements on behalf of clients that require addressing by Medidata Product teams
• Provide operational insight to defect and enhancement requests
• Provide operational input to Medidata's implementation process, best practices and collateral roadmaps ensuring that Professional Services team is represented
• Attend specific Product Forums related to Medidata Clinical Cloud Products
• Ensure Medidata's Quality System Documents (QSDs) and other process documents are up to date as products and processes evolve
• Collaborate with Medidata Global Education Team on the development of training plans and collateral material.

Qualifications :

• Ability to challenge processes that are inefficient or counterproductive and establish/deploy new processes to improve efficiency, strong change management and collaboration skills.
• Demonstrated practical knowledge of Clinical trial software technology
• Excellent interpersonal, organizational, communication (public speaking and teaching), presentation and writing skills
• Proven ability to successfully work independently on new projects and initiatives while also being able to collaborate with others when needed to achieve goals
• Ability to overcome obstacles, troubleshoot and reach resolutions
• Willingness for up to 30% national/international travel time
• Be self-motivated
• Demonstrate they can work independently
• Seen to take initiative and demonstrate responsibility and accountability
• Collaborate well with other functions/departments
• Typically requires 8+ years experience from Clinical Operations or Data Management roles in Sponsor, CRO or other equivalent organizations
• Clinical trial risk identification and management experience required
• Degree required or equivalent experience
• Medidata employees: At a minimum Senior Implementation Consultant or Senior Project Manager level (or above)
• Leading change & strategic thinking
• Creating/leading strategic initiatives
• Leading teams - both internal and customer - during the implementation of a 'change management (or other)' initiative
• Consulting/advising customers
• Senior/Exec level engagement with customers - and internal stakeholders
• Involvement in the selling process - and making presentations to customers

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; a generous pension; and 25+ paid holidays per year.

Applications will be accepted on an ongoing basis until the position is filled.

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