Product Manager

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the job

As a Product Manager, you will define and deliver customer-centric digital products in line with business objectives.

You’ll be responsible for product discovery, feature definition, and iterative improvements, while working closely with cross-functional teams to ensure high-quality execution.

Key Responsibilities

· Collaborate with stakeholders to define and prioritise product requirements.

· Translate customer needs into clear, actionable user stories and acceptance criteria.

· Manage product backlogs and drive sprints in partnership with engineering and design teams.

· Use data to inform product decisions, monitor performance, and iterate on features.

· Support go-to-market planning and product launches with cross-functional teams.

· Stay up to date with industry trends and competitor activity to inform roadmap priorities.

Knowledge, skills and experience required

· Experience in product management or a related role in a tech-driven company.

· Strong understanding of agile development processes.

· Ability to analyse data and derive actionable insights.

· Skilled in stakeholder communication and cross-functional coordination.

· Comfortable working in a fast-paced, iterative environment.

Why Join Us?

At Collinson, you’ll have the opportunity to shape the future of travel and loyalty products, working in a fast-paced, global environment with some of the world’s most prestigious brands. If you’re an experienced product manager with an ambition to deliver great product, we’d love to hear from you.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at [email protected]