Service Delivery Manager (Cyber Security) (IT)

At CGI, we help organisations protect critical services, data and operations by delivering resilient cyber security services across complex and highly regulated environments. As a Cyber Security Service Delivery Manager, you?ll take ownership of high-profile services for UK Government and commercial clients, bringing together cyber operations, technical expertise and senior stakeholders to deliver measurable outcomes. You?ll have the freedom to improve how services operate, introduce creative approaches to resilience and performance, and strengthen trusted client relationships. Supported by CGI?s collaborative community of cyber and service management specialists, you?ll help shape secure services that evolve with our clients? needs while building your expertise and making a lasting impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ?Best Employer? by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you?ll be part of an open, friendly community of experts. We?ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Candidate profile: In this role, you will own the end-to-end delivery of cyber security services across UK Government and commercial clients, ensuring they meet contractual, performance and security requirements. You?ll be a trusted service management contact, leading governance, service reviews and performance reporting while coordinating specialists across security operations and related cyber services. You?ll have the autonomy to identify improvements, strengthen operational resilience and develop innovative ways of enhancing service quality. Working within a supportive, collaborative environment, you?ll bring together technical, commercial and client teams to resolve challenges, successfully transition services and identify opportunities for future growth.

• Own & Deliver: Take accountability for the end-to-end performance of assigned cyber security services.
• Govern & Assure: Ensure contractual obligations, SLAs, KPIs and security requirements are achieved.
• Engage & Influence: Build trusted relationships with Government and commercial stakeholders and lead service reviews and governance forums.
• Coordinate & Integrate: Bring together SOC, SIEM, vulnerability management, threat intelligence, incident response and related cyber capabilities.
• Resolve & Protect: Lead major incidents, escalations, risks and service issues through to effective resolution.
• Improve & Innovate: Drive continual service improvement, operational resilience and service quality.
• Transition & Embed: Support the onboarding and transition of new and changed services into operation.
• Document & Assure: Maintain effective service documentation, governance and assurance.
• Collaborate & Grow: Work with account and commercial teams on performance, resourcing and service growth opportunities.

Required qualifications to be successful in this role You?ll bring strong service delivery or managed services experience alongside an understanding of cyber security operations. You should be comfortable taking ownership in complex, high-pressure and security-sensitive environments, communicating confidently with senior stakeholders and collaborating with technical specialists to achieve successful outcomes. CGI will support you in continuing to develop your cyber security and service management expertise.

• Strong experience in IT service delivery, service management or managed services.
• Demonstrable experience working with UK Government, Defence, National Security, CNI, regulated or commercial clients.
• Good knowledge of cyber security operations and managed security services.
• Proven ability to manage SLAs, KPIs, major incidents, risks and continual service improvement.
• Strong capability in stakeholder management, communication, governance and performance reporting.
• Knowledge of ITIL-based service management practices; ITIL 4 experience or certification is advantageous.
• Understanding of SOC, SIEM, vulnerability management, cyber incident response and Managed Detection and Response is desirable.
• Familiarity with NIST, ISO 27001, CIS Controls, NCSC guidance and Cyber Essentials/Cyber Essentials Plus is advantageous.
• Relevant certifications such as ITIL, CISSP, CISM or Security+ would be advantageous.
• Ability to operate effectively in complex, high-pressure and security-sensitive environments.
• Security clearance: You will need to hold or be eligible to obtain SC clearance. Some assignments may have additional nationality, residency or vetting requirements.

#LI-JS2