Rent Service Officer, Central London
Rent Service Officer, Central London
Pay rate to £29.48 per hour
Contract role, Local Government Housing
Purpose of Job
- The role is within a busy Rent Service Team.
- Your aim is to maximise rent and arrears collection by effectively manging a designated ‘patch’ of residential and non-residential accounts, ensuring the strict adherence of the pre court action protocol at all times.
- You will strive to meet collection targets in a challenging economic, social and political environment, whilst responding to the needs of vulnerable residents by providing advice and making the appropriate referrals to support agencies.
- You will also seek out and identify “good practice” for arrears recovery that can be implemented within the team.
- Knowledge and understanding of tenancy management including successions, abandonments and use and occupation Knowledge and understanding of the legal aspects of housing management, rent arrears collection methods and Northgate Ability to deal effectively with difficult customers both on the phone and face to face, remaining calm and professional at all times.
- Ability to work under pressure to meet all deadlines and key performance indicators set for the service. Experience of dealing sensitively and effectively with all sections of the community within a customer focused organisation. Experience of managing rent arrears cases.
- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to
- An easy registration process (all done online)
- Referral schemes and incentives
- Ongoing compliance managed for you
- Prompt and reliable payroll and lots more.
We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.
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