IT Project Technician

About ITRS

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of Role

The ITRS IT works internally within the organisation to keep and maintain the working environment as efficient as to everyone’s role. IT provides technical assistance to ITRS offices, globally. This includes supporting the underlying infrastructure of the offices and staff IT issues.

We are seeking a detail-oriented person to help support ongoing IT projects. As an IT Project Technician your primary role will be to support IT Projects and be responsible for a variety of tasks from Hardware/Software setup & supporting the Business Systems solutions.

You will be responsible for (Level 1 basic support, level 2 in-depth analysis, Level 3 root cause investigation and correction, including working with technical departments and staff), helping Project work streams and ITRS staff with their IT issues.

You will be involved with every aspect of IT in the organization, from procurement to granular support for processes and users.

This role requires a proactive individual who can ensure the accuracy and compliance of IT systems, manage costs effectively, helping to support and maintaining financial integrity, Security and regulatory compliance.

As an IT Project Technician, you will:

• Your primary activities will be to support IT project activities. The role has a variety of tasks to provide essential support services to IT Projects and the wider Team.
• Support IT project work streams.
• Deliver exceptional customer service by addressing technical inquiries and resolving IT-related issues promptly.
• System administration\IAM across several business systems such as MS Entra Office365, JIRA, Slack, GitHub, Manage Engine.
• Coordinate with team leads for their requirement for hardware, peripherals, software, access, and cloud provisioning.
• Work with multiple business areas to coordinate technical work streams.
• Manage the cybersecurity of ITRS across assets, resources, software, hardware, infrastructure, access codes and firewalls.
• Setup laptops for new users (Mac OS, Windows, Linux)
• Contribute to and maintain the continuity of the IT infrastructure in the across the ITRS Group.
• The ability to work pragmatically

Requirements

• Excellent analytical skills and a high level of attention to detail
• Fluent in written and spoken English
• Minimum 5 years’ professional experience within IT Support, Desktop Support & End Point Protection, IAM, L2 or L3 support.

Minimum 2 years’ hands-on experience in at least 4 of the following skills or disciplines:

• System Administrator Linux, and windows servers.
• Virtualized environments (VMWare)
• Network administration and troubleshooting.
• Windows Active Directory and AZURE AD/Entra.
• Data Backup management
• Desktop and user support experience.
• Data Centre support experience.
• IT Procurement

Desirable:

• Zoho Manage Engine\Servicedesk Plus
• Mac OS support
• ITIL or security certification.

Benefits

• Health Insurance and Dental Health Cover for you and your dependants
• Employee Assistance Programme
• Pension
• Flexible Hybrid Working
• Enhanced Parental Leave
• Travel Insurance
• Life Assurance
• Income Protection
• Referral Bonus
• Buy and Sell Holiday
• Training Reimbursement

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.