Lead Technical Product Owner (Adobe Customer Journey Analytics) (London)

We don’t just believe in better. We make it happen.

Better content. Better products. And better careers. 

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

Team overview:

Our vision is to enable Sky’s growth ambitions through Data and AI—deepening customer relationships, optimising commercial performance, and improving operational efficiency.

As Lead Technical Product Owner for Customer Journey Analytics (CJA), you will define and lead Sky’s cross-channel analytics capability, ensuring consistent, trusted insight across digital and non-digital customer journeys. Sitting within Sky Data and working closely with Product, Technology, Martech and business stakeholders, you will set the direction for Adobe CJA and ensure it drives measurable value and better decision-making across the enterprise.

What you'll do:

• Define and deliver the multi-year vision, strategy and roadmap for Adobe CJA, establishing it as Sky’s core cross-channel analytics platform

• Own and prioritise a value-led product backlog, balancing legacy migration, platform optimisation and new insight capabilities

• Lead governance, demand intake and reporting standards to ensure consistent, trusted metrics and enterprise-wide adoption

• Collaborate with Data Engineering, Martech, Technology and Privacy teams to deliver scalable, compliant analytics solutions

• Drive stakeholder alignment across Sky Data, DME, Value Streams and Operations to enable consistent journey measurement and reporting

• Track adoption, data quality and value realisation, continuously improving outcomes linked to customer insight and commercial impact

What you'll bring:

Essential criteria: 

• Proven experience owning and scaling enterprise analytics products (ideally Adobe CJA, Adobe Analytics or AEP)

• Strong product leadership capability with experience defining strategy, roadmaps and outcome-based backlogs

• Deep understanding of omni-channel data (behavioural, transactional, customer) and how it drives reporting and insight

• Track record of establishing governance, data standards and consistent measurement frameworks across teams

• Ability to influence senior stakeholders and translate complex analytics concepts into clear business value

• Experience leading cross-functional collaboration across data, technology and business teams

Desirable skills and experience:

• Experience migrating from legacy analytics to modern, cross-channel platforms

• Knowledge of Adobe Experience Platform and downstream activation/personalisation use cases

• Familiarity with data governance, privacy and compliance considerations in analytics environments

• Experience building enablement frameworks (training, playbooks, adoption strategies)

Benefits and perks:

There's one thing people can't stop talking about when it comes to life at Sky: the perks . Here’s a taster: 

• Free Sky TV or NOW package , including Sky Sports and Sky Cinema  

• Pension package  with up to 9% employer contribution

• Private healthcare with mental health support

• Aviva Digital GP and dental insurance

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect 

• Sharesave and Tech schemes

• A range of Sky VIP rewards and experiences 

How you’ll work:

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week.

Your office space:

Osterley

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations.   Plus, there ’ s free onsite parking available for cars, motorbikes and bicycles.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We ’ re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need as early as you can. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.