Cafe Supervisor

As Café Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Café Supervisor, I will assume full responsibility for the efficient operation in the following:

• Supervise the Barista Team across café operations

• Manage seasonal menu updates and support creativity and new offerings across the outlet in collaboration with Director of Bars and Restaurant Manager.

• Present and explain the coffee drink menu and be able to explain the differences in coffee beans and coffee preparation machines and devices, as well as all deli, bakery items sold in the outlet.

• Prepare and sell coffee drinks, juices and smoothies, by following recipes and preparation techniques.

• Learn about different brewing methods, beverage blends, food preparation, and presentation techniques to improve food and beverage quality.

• Ensure all mis-en-place for coffee recipes, juices and smoothies, are correctly prepared prior to service.

• Organise supplier training and improve general coffee & tea knowledge.

• Engage with coffee suppliers and understand their philosophy.

• Assist in the control of outlet operational budget.

• Update signage, menu and displays.

• Supervise and oversee stock management on all food and beverage for the outlet.

• Maintain inventories by replenishing coffee bean supply, stocking coffee brewing equipment, maintaining supplies, pastries, and cookies for coffee bar.

• Make every effort to ensure the comfort and enjoyment of guest’s coffee requests throughout service.

• Ascertain guest satisfaction and ensure that all guest billing procedures are handled correctly.

• Maintain a high standard of personal appearance, grooming and hygiene.

• Knowledge and strict adherence to LQA standards.

What’s in it for you?

At Six Senses, we believe in taking care of our hosts just as much as our guests. When you join our team, you'll enjoy a generous and thoughtfully designed benefits package, including:

• Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.

• Up to 33 Days of Paid Holiday Per Year – Including bank holidays, with entitlements growing the longer you stay with us.

• Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.

• Hotel & Dining Discounts – Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.

• Complimentary Nights at Six Senses – Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).

• Enhanced Family Leave – Generous and inclusive maternity, paternity, and adoption policies to support your family life.

• Comprehensive Financial Protection – Including pension scheme, life assurance, income protection, and critical illness cover.

• Holistic Wellbeing – Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul.

• Travel Season Ticket Loans – Helping you get to work in a more affordable and sustainable way.

• Medicash Plan – Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.

• Community & Volunteering Opportunities – Make a difference through purpose-driven initiatives and give back to the causes you care about.

• Health Assured & Wisdom App – 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.

Qualifications

To execute the position of Café Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 year experience in a similar operational role. Hospitality diploma/degree from a recognised hospitality school is preferred.

• Experience in coffee and tea brewing and know the coffee and tea production process from growth to final beverage. Know the characteristics of the different types of coffee and tea and roasting process.

• Possess knowledge in Fair Trade coffee.

• Familiar with Food and Beverage terminology, application, operation, wine service, costs, menu development, food and hygiene codes and controlling inventory.

• Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. Familiarity with various hotel systems including POS, PMS and CRM platforms.

• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Café Supervisor at Six Senses London It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.