Legal Receptionist

Job Description

Owen Reed is looking for a Receptionist to join a top law firm in London.

We are seeking a polished, personable and highly organised Receptionist to join the Facilities and Front of House team. This is a fantastic opportunity for a professional with strong hospitality experience to deliver an exceptional client experience in a dynamic legal environment.

This role is based in London, working Monday to Friday, 8:30am – 5:30pm.

The Role

As the first point of contact for clients and visitors, you will play a key role in creating a professional and welcoming environment. You will also support the wider office and facilities team with administrative and event-related tasks, ensuring the smooth day-to-day running of reception and meeting spaces.

Key Responsibilities

• Provide a warm, professional welcome to clients and staff, ensuring an outstanding first impression

• Answer and manage telephone and reception enquiries promptly and courteously

• Greet visitors, notify fee earners of arrivals and escort clients to meeting rooms

• Manage all incoming post and deliveries throughout the day

• Maintain accurate visitor and delivery logs

• Prepare and serve refreshments for meetings as requested

• Set up, refresh and maintain high standards across all nine meeting rooms

• Support internal and external events, including set-up and post-event clearing

• Work closely with the Facilities team to host larger events

• Use Microsoft Teams and the switchboard system efficiently

• Provide occasional reception cover at other offices when required

• Produce documents, letters and emails for internal teams

• Carry out general administrative duties including scanning, copying, filing and CRM data entry

• Handle web enquiries, general emails and other correspondence

• Attend departmental meetings and training as required

Skills & Experience

• Previous experience in a Receptionist role within a professional services environment is desirable

• Hospitality experience is essential

• Experience handling telephone enquiries and operating a switchboard

• Strong administrative skills including scanning, filing and document production

• Excellent organisational skills with the ability to prioritise effectively

• Professional, discreet and client-focused approach

• Confident communication skills, both face-to-face and over the phone

• Flexible and adaptable, particularly around event support