Customer Experience: Subscriptions Associate

About SeedLegals

Interested in exploring the world of legaltech? Join our diverse team at SeedLegals and provide high quality support to some of the UK’s most exciting startup founders!

SeedLegals is the leading provider of automated legal solutions for startups in the UK, France, and Ireland. We’re a Series A company, backed by exceptional VCs such as Index Ventures, committed to making entrepreneurship accessible to all. We've revolutionised early-stage fundraising, team reward systems, and business scalability since our inception in 2016. With over 60,000 companies served and startups raising over £2 billion on our platform, we've become a driving force in the industry.

Our values are key to our success here at SeedLegals:

• We invest and trust in each other;
• We are committed to a growth mindset;
• We embrace diversity and cultivate inclusion;
• We are driven by customer success.

The Role

We’re looking for a curious and process-driven individual to join our Customer Experience (CX) team as a Subscriptions Associate. This is a unique opportunity to support founders and their teams with the core products and services included in our subscription offering—key tools for managing Team, Cap Table, and Company Governance. You’ll play a critical role in scaling this vital area of our business, helping to ensure that our subscription products continue to meet the needs of our growing customer base.

With over 5,000 customers now on SeedLegals subscriptions and that number rapidly increasing, we’re focused on building scalable, high-quality customer support. This role will be central to that mission.

You’ll work closely with customers to resolve queries, improve how we deliver support, and contribute directly to the development of our subscriptions offering.

What You’ll Be Doing

• Reviewing and setting up team agreements, helping founders issue equity, even assisting in appointing directors.
• Guiding founders through their company Articles of Association and corporate governance ensuring that share transfers and employee offboarding is handled correctly and smoothly.
• Reviewing and assisting with company Cap Table updates, so that companies on SeedLegals have accurate and up-to-date records of ownership.
• Continuously improving internal processes by contributing to team projects, developing training and onboarding materials, and analysing support trends to drive scalable solutions.

Your annual starting salary would be between £38,000 - £48,000 depending on your experience.

Requirements

You may be well suited to this role if you come from a background as a paralegal, company secretarial or governance support role, or any other customer facing or legal operation role (especially within startups, SMEs, or law firms). You should be able to demonstrate experience/interest in the following areas:

• Experience in a customer-facing, operations, legal support, or SaaS product support role.
• Strong process-thinking and a desire to improve how things are done.
• Proven ability to work cross-functionally and manage competing priorities.
• Detail-oriented and organised, with great time management.
• Passion for startups, founders, and the early-stage ecosystem.

Experience in the following areas would be beneficial:

• Prior experience with legal documents, cap tables, or equity tools.
• Understanding of Articles of Association, Shareholder Agreements, and corporate governance.
• Familiarity with employment/consultant/advisor agreements.
• Knowledge of equity events: share issues, transfers, cap table changes.
• Confidence in reviewing or explaining basic legal documents.
• Exposure to startup fundraising or option schemes.
• Knowledge of start-up lifecycle, from incorporation to funding and scaling.

Benefits

• Private healthcare, life, and group critical illness insurance
• 25 days annual leave, plus bank holidays and your birthday off
• 3 volunteer days per year
• Share options after one year in the company
• Pension
• Hybrid working policy, and a £250 work-from-home allowance.
• Learning, development and networking opportunities with some of the most experienced individuals in UK startup law, investment, and entrepreneurship.
• Discounted Classpass membership
• Cycle to work scheme
• Annual learning & development budget
• Free lunch in the office once a week

Interview Process

• Apply online
• 30 min video call with a member of the team + small written task
• 1hr long interview with a manager & member of the team
• 30 min chat with the Head of Customer Experience
• 30 min chat with the CEO