Chief Revenue Officer (CRO)

About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

We are looking for a dedicated and passionate Chief Revenue Officer (CRO) to join our executive team. This individual will be responsible for all revenue-generating elements within the organization and will play a pivotal role in driving both strong organic growth and strategic acquisitive growth. The CRO will ensure alignment across departments, foster strategic partnerships, and lead global revenue operations with a focus on scaling from £80M to £200M in ARR.

Key Responsibilities

• Develop and execute comprehensive revenue strategies to scale ARR from £80M to £200M.
• Drive strong organic growth while identifying and executing strategic acquisitions to complement expansion.
• Lead and coordinate all revenue functions with a focus on customer centricity and sustainable growth.
• Oversee the integration of acquired businesses to ensure seamless cultural and operational alignment.
• Build and maintain profitable partnerships with key internal and external stakeholders.
• Actively acquire new strategic customers and manage senior client relationships.
• Ensure the needs of existing customers are met through regular engagement and feedback loops.
• Conduct market research and analysis to identify and capitalize on commercial opportunities.
• Set financial targets, develop budgets, and monitor performance using key revenue metrics.
• Establish and lead a high-performing global revenue team, fostering collaboration across regions.
• Implement revenue reporting systems and dashboards for senior leadership visibility.
• Contribute to hiring by defining top candidate profiles and participating in recruitment and evaluation.

About You

• Proven track record of scaling revenue from £80M to over £150M in ARR within three years.
• Extensive experience in leading global teams across multiple regions and time zones.
• Demonstrated success in integrating acquisitions and aligning them with core business operations.
• 10+ years of relevant experience, with at least 5 years in senior leadership roles.
• Background in B2B SaaS or marketplace scale-ups is highly desirable.
• Strong strategic thinking and analytical skills, with a data-driven approach to decision-making.
• Hands-on leadership style with a passion for ownership and accountability.
• Deep understanding of sales, customer success, and revenue operations.
• Proficiency in forecasting, pipeline management, and revenue analytics.
• Exceptional communication and interpersonal skills, with the ability to influence at all levels.
• Comfortable in a fast-paced, high-growth environment with a passion for digital innovation.

Why Us

Don’t just take our word for it - hear what your future colleagues have to say about working in our team:

"At Dotdigital, we believe leadership is about people first. Our Chief Revenue Officer plays a pivotal role in shaping not just our commercial success, but our culture of collaboration, innovation, and integrity. It’s a role where you’ll be empowered to lead with purpose, supported by a team that genuinely cares and thrives together." - David, Chief People Officer

Some of Our Global Benefits

• Parental leave
• Medical benefits
• Paid sick leave
• Dotdigital day
• Share reward
• Wellbeing reward
• Wellbeing Days
• Loyalty reward

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.