Head of Product - Payments

Reapit – Who are we?

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

In the United Kingdom and Ireland, Reapit’s market-leading technology product suite provides estate and lettings agents with powerful tools covering sales, lettings, property management, block management, client accounts and analytics, underpinned by a robust, security infrastructure.

What you’ll be doing
This role is strategic and hands on, critical to ensuring market success for Reapit’s products in the relevant domain. Reporting to the Chief Product Officer, you will:

• Define and own the product vision and roadmap for payments and accounting tools across the platform

• Design features that handle client money management, automated reconciliation, financial reporting, and integrations with third-party systems

• Ensure that the capabilities and features we develop are usable by, and add value to, the people who use our software so that we have a commercially viable and profitable product

• Ensure compliance with property industry regulations (e.g., ARLA, HMRC, client money protection standards)

• Leverage your technical skills and experience with AI-assisted tools (such as AI code editors or AI-enabled design systems) to actively contribute to ideation, prototyping, and solution design alongside engineers and designers.

• Analyse product performance using both quantitative and qualitative methods, and develop actionable recommendations to improve user experience, increase conversion, and drive revenue growth.

• Define problem statements, use cases and acceptance criteria for Developers and Product Designers so that it can be built properly the first time, reducing our cost and time to market;

• Gather data-driven insights into how our users are engaging with our products and identify new opportunities / areas for improvement and growth.

• Facilitate and participate in agile planning sessions with the Development team to ensure deliverables for future releases are agreed, acceptance criteria are accurately documented and priority is clearly understood and in line with the product roadmap;

• Facilitate and run discovery sessions with integration partners to manage projects & deliver documented requirements to design & development teams

• Use prioritisation frameworks to score proposed feature development items and provide recommendations for roadmap scheduling accordingly

• Keep up to date with changes to real estate legislation, consumer/energy legislation and any other important changes (e.g. cultural, competitive, etc.) in the domain Reapit’s products operate in;

• Keeping abreast of the latest in industry trends and technology.

Who we’re looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. If you’re passionate about building great products, we’d love to hear from you - even if you don’t tick every box.

• 5+ years of commercial product management experience in B2B SaaS, payments, fintech, or proptech

• Experience building or managing financial tooling, payments infrastructure, or accounting workflows

• Strong ability to translate complex user needs and business requirements into elegant, scalable solutions

• Familiarity with accounting principles, reconciliation logic, or property management software is a strong plus

• Experience working in a lean and agile software development environment

• Excellent communications skills to a variety of technical and non-technical stakeholders.

• A plus if you have hands-on experience using AI-powered development tools (e.g. Cursor, CodeWhisperer) or AI-enhanced platforms (e.g. Figma with AI plugins, Miro with AI plug ins) to accelerate prototyping and development

What your impact and success looks like

As Head of Product, we expect your success and impact in the early stages of your career with us to look something like this:

Within 1 month:

• Develop a deep understanding of our estate agency customers, their workflows, and the role our payments and accounting tools play in their day-to-day operations

• Build strong relationships with engineering, design, customer success, and sales teams

• Review existing product performance, customer feedback, technical architecture, and roadmap

Within 3 months:

• Deliver a refreshed payments product strategy and roadmap that balances customer needs, compliance, scalability, and commercial priorities

• Define clear metrics for product performance and success

• Lead the discovery and kick-off of at least one new product initiative

• Collaborate with engineering and design to shape detailed requirements and ensure smooth delivery

• Where applicable, use AI-powered code editors/design tools to begin producing prototypes and design iterations in collaboration with developers and designers, helping to accelerate validation of ideas and feature development.

• Become confident in using Reapit systems, tools and processes including tools for gathering insights on user behaviour

• Participate in customer engagement sessions to document feedback and begin reporting on insights/recommendations

Within 6 months:

• Establish yourself as the go-to expert for payments and a trusted thought partner for senior leadership

• Independently facilitate customer engagement sessions and report on insights/recommendations

• Define problem statements, use cases and acceptance criteria for complex features/improvements

• Report progress against key metrics back to the business and tailor priorities based on initial results and findings

• Where applicable, proactively apply AI-driven design/code generation techniques to support prototyping, increase development efficiency, reduce time-to-market, and explore new ideas and user experience improvements.

What’s in it for you?

We operate a Flexible Working Policy and we would like for you to work from our London office at least 1-2 days a week. We’re offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You’ll feel part of a special team. You can expect a highly competitive salary and some great benefits, including:

- 5.5% employer pension contribution
- 20 days annual leave (plus a day for your birthday)
increasing by a day for every year worked (capped at 24
days)
- Business permitting, we’re closed over Christmas, to give you time back to your friends and family
- Formal and in-house training for your L&D plus access to Go1 – the world’s largest online learning library
- Health benefits including Gym Flex, annual flu vaccinations and many others
- Season ticket loan
- Regular local and companywide social events including Tucker Thursday - mouth-watering cuisine delivered straight to the office doors once a month!
- Opportunity to participate in retail benefits and savings via
our Benefits partner, Benni!

Don't tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.