E-commerce Operations Coordinator
- With an omnichannel approach, collect, organise and study data about the client's purchase history to provide business insight.
- Using our IT tools, identify and report any purchasing behaviour that does not respect the values and policies of the company.
- Compare, verify, and harmonise data sets from multiple sources or systems to ensure consistency, accuracy, and completeness.
Management of transport, logistics and information system incidents
- Follow up and manage delivery and return incidents with our transport partners and Logistics team, resolve complaints and delivery disputes.
- Handle manual requests for shipments, pick-ups, etc.
- Identify and report anomalies in e-commerce information systems.
Payment and fraud
- Carry out manual debit and refund operations.
- Track outstanding payments and blocking payment statuses.
- Manage and resolve chargeback disputes, process claims.
Omnichannel projects
- Generate omnichannel services report and track the related service performance.
- Coordinate with the retail stores teams to provide the best shopping experience to customers.
- Prior experience within E-commerce operations or as a Data Analyst with experience analysing business data, or in a comparable role such as a Finance Analyst.
- Organised and agile
- Be curious, proactive and creative in their approach to problem solving
- Analytical mindset: strong numerical proficiency
- Ability to analyse and interpret operational metrics
- Ability to work independently and keen sense of priorities
- Advanced skill in Excel and PowerPoint
- Good command of Outlook, knowledge of Magento, Adyen, Cegid and SAP being a plus
- Strong team player, with great interpersonal skills and a humble spirit
- Professional with ability to work efficiently and accurately under pressure
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