HVAC & Refrigeration Manager - London, Greater London

HVAC & Refrigeration Manager - London, Greater LondonEveryone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

Summary

At M&S, we’re modernising our estate and investing heavily in the performance, sustainability, and resilience of our stores. As part of this transformation, we’re looking for a highly skilled HVAC & Refrigeration Manager to shape the future of our building services, uplift operational standards, and drive meaningful energy efficiencies across our portfolio. This role plays a critical part in how our stores are powered, cooled, and maintained—today and for the future.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

All the details

What You’ll Be Doing

Your main focus will be to influence the design of HVAC and refrigeration solutions from the outset, working closely with teams to set innovative standards for M&S building services.

Influence design reviews and technical signoff, challenging lifecycle cost, maintainability, access, and projected energy performance.

Ensure flawless project handover through high-quality commissioning, accurate asset tagging, and robust O&M documentation aligned with FM requirements.

Build and manage a rolling remediation plan addressing defects, obsolescence, safety risks, and system criticality, embedding permanent fixes through root cause investigations.

Set technical standards and operational procedures for FM partners (including City FM), verifying delivery through audits, data insights, and governance of major repairs, changeovers, spares, and warranty recovery.

Drive energy and performance optimisation by partnering with the Energy Efficiency Manager to identify high ROI interventions and analysing system performance (kWh/m², load profiles, runtimes) to deliver targeted improvements.

Who You Are

A technically strong engineer with experience in commercial HVAC and refrigeration systems.

Skilled in design standards, commissioning processes, and system optimisation.

Confident influencing stakeholders, challenging suppliers, and driving continuous improvement.

Data driven with a passion for energy efficiency, performance optimisation, and sustainable operation.

Someone motivated by making a meaningful impact in an organisation committed to innovation and future focused store environments.

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation

Competitive holiday allowance with the option to buy more

Discretionary bonus schemes linked to your performance and ours

Strong pension and life assurance to help plan for the future

Tailored induction and training to support your development from day one

Exclusive perks and savings through our M&S Choices portal

Market-leading family policies, including parental, adoption and neonatal leave

24/7 wellbeing support, including virtual GP access and mental health services

One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.