Post Room Assistant

Post Room Assistant at Urbanest

Location: London

Salary: £28, 860 per annum plus benefits.

Hours: 37.5 hours per week. Building Assistant work 5 days out of 7, between the hours of 7:30am - 8:30pm. Weekends and bank holidays will be required on a rota basis.

We are looking for a friendly and proactive Post Room Assistant to be the first point of contact for our residents and guests. This role is key to ensuring residents receive outstanding service and support, helping create a positive living environment. You will also have great skills with organising parcels and participating in resident social events.

Key Responsibilities for Post Room Assistant:

• Provide excellent customer service to residents, guests, and university partners.

• Solve resident problems related to parcels

• Process all incoming post and parcel deliveries using our parcel management system.

• Conduct regular parcel audits to maintain accuracy and minimise discrepancies.

• Deliver parcels directly to resident flats where required.

• Assist with conducting building walks covering communal areas and flats ensuring residents enjoy a safe and comfortable living environment.

• Assist with running social events in partnership with universities.

Skills and Experience we're looking for:

• Strong customer service skills with a proactive, solution-focused attitude.

• Ability to manage multiple tasks efficiently while maintaining attention to detail.

• Team player who works closely with colleagues across teams to deliver top-quality service.

• Knowledge of Health & Safety and Fire Safety procedures.

• A willingness to wear a lone-working device during shifts and ensure your personal safety.

• Ideally have strong organisational skills

Benefits

• Travel & Cycle to Work Loans – Helping you get to work in a way that works for you

• ‘Wellnest’ Wellbeing Programme – A calendar of events throughout the year to promote physical and mental wellbeing, supported by Perkbox’s Wellbeing Hub

• Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone

• Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources

• Recruitment Bounty – Know someone great? Get rewarded when they join

• Generous Company Pension Contributions – Supporting your future, today

• Free Eyecare Vouchers – Taking care of your vision

• Life Assurance Policy – Peace of mind for you and your loved ones

• Team Events & Staff Parties – Because we believe in celebrating together

• Long Service Awards – Recognising your dedication and loyalty

• Employee Assistance Programme – Free, confidential support when you need it

• Training & Development Programme – Helping you grow your skills and career

• Perkbox Discounts – Everyday savings on the things you love

• Half-Price Gym Membership – Stay active with The Gym Group

• Health Cash Plan – Claim back on everyday healthcare costs including dental, optical, and wellbeing treatments

This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.

Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.

Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King’s College London, University College London, LSE, New York University, University of Arts, SOAS and many others. We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission:
“To enhance university life by delivering responsible, sustainable communities across London.”

At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”

If you're ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!