Premium Suites Operations Manager - Tottenham Hotspur Stadium - Full Time - London

Premium Suites Operations Manager - Tottenham Hotspur Stadium | Full-Time / Permanent

£45,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for a Premium Suites Operations Manager to play an integral role in our passionate hospitality team at the world-class Tottenham Hotspur Stadium. This is an opportunity to deliver first-class catering operations at the UK’s most technically advanced stadium! In this exciting role you will ensure exceptional guest experiences across premium hospitality areas for a diverse range of events including match days, concerts, and conferences. If you're an excellent communicator with a background in luxury hospitality, and a love or organisation you'll thrive in this Premium Suites Operations Manager role.

We are Levy

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.

Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events – including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London – we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Premium Suites Operations Manager - the role

• Facilitating day-to-day catering operations, ensuring that we're exceeding guest expectations
• Championing exceptional service and our guest focused culture, continually sharing and acting on client and customer feedback
• Management conference & events - planning and delivery of Event Days across Premium Suites including labour planners, Suite’s portal, health & safety, compliance, Profit & Loss reporting, and reconciliation process.
• To support with team development and recruitment
• To drive innovation within our events product including mapping customer journey, market trends and competitor analysis and client walk through
• Create SOPs for all event deliverables
• Ensure allergies and specific dietary requirements are held as a priority when liaising with kitchen and staff are briefed accordingly
• Maintain key relationships and schedules with both internal and external clients

What we're looking for

• Previous events experience working in a luxury hotel or venue in C&E operations.
• Experience in hotels, stadium, or event catering environment is a bonus!
• Ability to work flexible hours to align with stadia activity
• Strong leadership qualities and excellent communicator
• Positive and passionate focus on food – a natural flare for hospitality
• Excellent organisation skills and a commercial mindset
• High standards - a quality driven hands-on management style
• Effective team player, with a “can-do” attitude
• Assertive, calm, works well under pressure
• Motivated by a passion and desire for quality and great service delivery that add to the guest experience

What you’ll get in return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments), mental health support: 24/7 Employee Assistance Programme
• Family benefits: 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why Join Us?
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences – and shape the future of hospitality.