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Systems Support Engineer (Secured Services)

Boxxe Group
London
For us, tech has never been about just hardware or software. It's about people. It's our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

Your Mission

Our systems engineers deliver comprehensive support to our managed service customers, combining broad technical expertise with exceptional customer service and specialised skills. They proactively manage and monitor all installed systems and infrastructure, ensuring optimal availability. Responsibilities include installing, configuring, testing, and maintaining operating systems, software, and management tools. Additionally, they assist less experienced engineers by sharing knowledge to resolve complex issues and contribute to the successful implementation of new projects.
What you'll be doing
  • Administer and maintain computer networks, systems software, applications, hardware, and configurations across diverse customer environments.
  • Monitor, maintain, and patch systems.
  • Perform data backups and disaster recovery operations when needed.
  • Troubleshoot and resolve hardware, software, network, and system issues.
  • Proactively monitor system performance and implement necessary changes for optimal efficiency.
  • Maintain security, backups, resilience, and disaster recovery plans.
  • Write and update user guides and knowledge articles to streamline tasks.
  • Liaise with vendors and technical teams for issue resolution.
  • Participate in the on-call rota for out-of-hours support (1 in 5 evenings & weekends)
What experience we think you'll need
  • Experience installing, configuring, and troubleshooting Windows and Linux environments.
  • Experience with virtualisation (e.g., VMware, Hyper-V).
  • Familiarity with monitoring systems (e.g., Logic Monitor, SolarWinds, PRTG).
  • Familiarity with networking
  • Experience with hardware solutions (e.g., Compute, Storage, LAN, WLAN, EUC).
  • Experience creating high-quality support documentation.
At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
Posted 2025-06-07

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