IT Technician - Lovely Secondary School - Hillingdon

Start Date: As soon as possible
Contract: Full-time, Permanent
Salary: Paid to scale

School information:
This is an 11 to 18 well-established, Outstanding Ofsted Rated Secondary School in Hillingdon, known for its innovative digital infrastructure, exceptional teaching and highly supportive environment. The school is forward-thinking and embraces technology as a key driver of learning, communication and operational efficiency. Students benefit from excellent pastoral care, strong academic support and a culture of respect, ambition and personal responsibility.

The school provides a broad, modern and inclusive curriculum that encourages academic excellence while promoting digital literacy, creativity and problem-solving skills. Classrooms are equipped with up-to-date technology, and both students and staff have access to a range of digital tools that enhance teaching and learning. The school has invested heavily in secure networks, cloud-based systems, interactive technology, mobile devices and digital safeguarding tools.

Staff benefit from a collaborative, innovative and supportive environment where professional development is prioritised. The school recognises the essential role of IT support in maintaining smooth daily operations and ensuring that staff and students have reliable access to systems and devices.

IT Services Department:
The IT Technician will join a highly skilled, friendly and forward-thinking IT department responsible for the school’s hardware, software, network systems, user support and cybersecurity. The department ensures that all technology runs smoothly, protects data systems, supports teaching staff with classroom technology and responds quickly to technical issues.

Daily responsibilities include resolving IT support requests, maintaining hardware (computers, laptops, tablets, printers, projectors), installing software updates, managing user accounts, supporting the school’s MIS and safeguarding systems, monitoring network health, supporting cloud-based platforms and ensuring that classroom equipment is fully functional.

You will work closely with the Network Manager and senior IT staff to troubleshoot issues, maintain accurate logs, support digital safeguarding protocols, contribute to system upgrades and help with the implementation of new technologies. The role requires a customer-focused attitude, patience, strong technical knowledge and a willingness to learn and adapt in a fast-paced environment.

This position is ideal for someone with a strong interest in IT, excellent problem-solving skills and a desire to work in an educational setting that values reliability, professionalism and high-quality service.

Requirements
• Experience in IT support, Helpdesk or technical services role (school experience desirable)
• Strong understanding of hardware maintenance and troubleshooting
• Knowledge of Windows OS, Microsoft 365, cloud systems and networking fundamentals
• Ability to diagnose and resolve technical issues efficiently
• Excellent written and verbal communication skills
• Strong organisational skills and ability to manage multiple tickets at once
• Experience supporting audiovisual equipment such as projectors and interactive screens
• Awareness of data security, GDPR and online safeguarding practices
• A calm, patient and professional approach when supporting staff and students
• Willingness to learn, adapt and contribute to wider IT development projects

Application
To apply, please send your CV as soon as possible.