Product Setup Executive

Product Setup Executive

Currys London Campus at Waterloo
Permanent
Full Time
Grade 2

We’re iD Mobile, one of the UK’s leading mobile virtual network operators. We launched in May 2015 and have over 2.6 million subscribers. We’re pretty sure our success has a lot to do with our wide range of feature-packed plans. We offer everything from super-value Pay-as-you-go and SIM-only deals, right up to the latest smartphones from the big-name manufacturers. We’re delighted about our success so far and have very ambitious plans for the future.

iD Mobile is an exciting place to work. We’re a relatively young and dynamic start-up, and we value innovation, imagination, and creativity. If you’ve got a great idea, we’ll help you run with it. We’re passionate about finding new ways to address our customers’ needs. We’re a little different to other start-ups, though, because we’re part of Currys PLC, Europe's leading electrical and mobile retailer. So, while iD Mobile has only been going for a few years, we’re part of a much bigger family.

Working under the direction of the Product Setup Lead, the role executes the hands-on configuration of tariffs, add-ons, bundles, roaming and promotional offers across billing, CRM, ordering and digital platforms, supporting the end-to-end delivery and launch of new and amended propositions.

The Product Setup Executive supports the accurate configuration, implementation, testing and maintenance of mobile product setups across iD Mobile's technology estate, ensuring commercial propositions are delivered correctly, consistently and safely to market.

Key Responsibilities:

Product Configuration Delivery:

• Configure products, tariffs, discounts, allowances and rules within CMP (BSS), DMS and MATRIXX (OCS) in line with approved designs
• Set up mobile tariffs, SIM-only plans, device propositions, data bolt-ons, roaming products, international bundles and promotional offers across billing, CRM, ordering and digital platforms
• Support the maintenance of product catalogue integrity and lifecycle activities including launches, amendments and retirements

Change Implementation

• Execute configuration changes accurately and in line with defined processes, documentation and release plans
• Translate the Product Setup Lead's configuration designs into precise, executable system setup activities

Testing & Validation

• Complete thorough validation of configuration changes to ensure correct charging, billing and customer outcomes prior to release
• Support User Acceptance Testing (UAT) and operational readiness testing, and assist with go-live and hypercare activities following launch

Issue Identification & Resolution

• Identify configuration defects, inconsistencies or risks and work with the Product Setup Lead to resolve them promptly
• Raise risks and issues early and clearly support on-time, right-first-time delivery

Governance & Documentation

• Follow product governance frameworks and change controls, maintaining accurate audit trails and documentation for all configuration changes
• Support compliance with Ofcom regulations, Consumer Duty and internal pricing and control frameworks

Continuous Improvement:

• Contribute to improving setup processes, standards and templates to increase efficiency and reduce time-to-market

Cross-Team Collaboration:

• Work closely with Product, Commercial, Testing and Change teams to support successful delivery of propositions and fixes

Required Skills & Experience:

• Experience in system configuration, product setup or service provisioning within telecoms or subscription-based environments
• Exposure to BSS / OCS platforms, ideally CMP, DMS, Matrixx or similar
• Strong attention to detail with a methodical, quality-focused approach
• Understanding of mobile products, charging structures and lifecycle concepts
• Comfortable working with structured change and release processes
• Able to follow complex configuration designs accurately and consistently
• Clear communicator, able to raise risks and issues early
• Relevant technical, operational or telecoms experience
• Degree level education beneficial but not essential

Why join us:

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

• 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme
• Life Assurance
• Fantastic colleague discounts on Tech with Currys and iD Mobile
• Hybrid working (with an expectation to meet in person 2-4 times per month)

Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we’ll do our best to help.