Commercial Property Manager

Job Description

Criterion Capital is seeking a commercially focused Commercial Property Manager to take ownership of a portfolio of assets, driving operational performance, managing service charge budgets, and delivering a high standard of tenant and stakeholder engagement. Working closely with Asset Management, this role ensures assets are efficiently operated and aligned with wider investment objectives.

Portfolio & Asset Management

• Take ownership of a portfolio of commercial properties.
• Work closely with Asset Management to align operational delivery with asset strategy.
• Support floor area analysis and portfolio performance metrics.
• Contribute to asset-level business planning and performance reviews.

Financial & Service Charge Management

• Prepare and manage service charge budgets.
• Undertake service charge reconciliations and resolve variances.
• Liaise with accounts on budgeting and financial reporting.
• Review and approve invoices ensuring accurate cost allocation.
• Produce service charge forecasts and monitor expenditure.

Facilities & Operational Delivery

• Work with FM teams to deliver maintenance and lifecycle works.
• Manage contractors and service providers against KPIs.
• Oversee tendering processes for FM services.
• Coordinate planned and reactive works across the portfolio.

Tenant & Stakeholder Engagement

• Act as key contact for tenants.
• Manage occupier relationships and resolve issues.
• Ensure high standards of communication and service delivery.

Compliance, Risk & Insurance

• Ensure compliance with health & safety and statutory regulations.
• Liaise with insurance brokers on renewals and claims.
• Support risk management and compliance monitoring.

Reporting & Internal Collaboration

• Maintain trackers and reporting tools.
• Support preparation of asset performance reports.
• Work cross-functionally across all departments.

Key Requirements

• Experience in commercial property management.
• Strong knowledge of service charge budgeting and reconciliation.
• Financially literate with budget management capability.
• Experience working with FM teams and contractors.
• Strong stakeholder and communication skills.
• Understanding of compliance and regulatory requirements.