Deputy Store Manager, Battersea Power Station
- Achieves monthly and yearly Boutique turnover and business KPI's
- Achieve personal targets of 10% share of the TO in line with Boutique's target
- Sets goal for all sales associates and motivates team on a daily basis
- Conduct monthly performance review in the absence of the BM
- Work closely with and support the boutique manager with all managerial and operational tasks
- Building and maintaining strong relationships with clients and stakeholders as well as office team
- Identify and/or creates sales opportunities inside and outside boutique environment
- Works with the entire Boutique Team to ensure all IWC CRM KPI's are met
- Leads by example on all CRM behaviours and disciplines
- Ensures that the data collected is according to the boutique's target
- Make sure that the team is following up on potential and existing clients
- Develop his/her own clients and be an example to the team
- Assist the BM and CRM representative to achieve the given CRM targets
- Make sure that stocktake is done monthly and there are no discrepancies
- Make sure that the stock is always saleable condition
- Input on stock management, reviews stock levels and communicates product needs
- Assists the BM with Boutique administration (cash flow, shipments, repairs, security)
- Ensure all the administrative work is completed on time
- Ensures communication with platform management and HQ in the absence of the BM
- Assist Marketing department with consignments
- Make sure that the boutique standards are at its highest at all times
- Maintain the boutique according to global IWC visual merchandising standards
- Holds briefings to ensure consistent level of communication and information
- Assist BM in creating a training rota, follow-up and feedback
- Create coaching rota and allocate staff coaching between BM and him/herself
- Keep a record of internal and external trainings, allocate according to the floor coverage and respect the deadlines
- Strive to achieve the target of 25% conversion in CS to sales
- Make the department proactive and, through process, manage complaints
- Ensures the timeliness of repairs taken in by the store
- Educate the team with consistent communication
- Assist BM in making sure that the Selling Ceremony is delivered
- Represents the Brand inside and outside the Boutique
- Strive to achieve 100% in Mystery shopping result for the Boutique team
- Ensure impeccable grooming standards according to guidelines
- Upholds and delivers company's customer service standards
- Handle customer service requests and respective processes
- Develops external partner relationships to build brand awareness and client recruitment
- At least 3 years of experience in luxury environment ideally in a sales and/or management role
- Very good general education, sense for etiquette and presentation
- Strong sense of luxury service, aesthetics and proactive approach
- Result and action oriented with strong entrepreneurial mind-set
- Good interpersonal competences and empathic
- Good analytical and organisational skills
- Excellent communicator, able to develop a network
- Fluent in local language and ideally one more relevant tourist language
• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in. YOUR JOURNEY WITH US: We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals: 1st Stage - After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call 2nd Stage - Interview with the Boutique Manager 3rd Stage - Interview with the Retail Manager 3rd Stage - Interview with the Brand Director
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