Night Manager

Location: London

Salary: Competitive plus benefits

Hours: 42 hours per week. Night Concierge work 4 days on 4 days off, 12 hour shifts; 8pm - 8am. Weekends bank holidays will be required on a rota basis.

We’re looking for a dynamic Night Manager to co-lead our night operations and ensure our residents enjoy exceptional service throughout the night. You will be responsible for health, safety and security of residents and colleagues within our Canary Wharf community.

Key Responsibilities:

• Lead & Motivate: Inspire and lead your team, translating company strategy into actionable goals.

• Operational Excellence: Oversee the night operations, ensuring safety, compliance, and a best-in-class resident experience.

• Resident Engagement: Champion outstanding service, handling emergencies, welfare issues, and complaints with confidence.

• Team Development: Recruit, coach, and develop Assistant Night Managers and concierge team members.

• Operational Control: Manage rotas, resource levels, and costs while meeting KPIs and driving continuous improvement. Ensure handover with day team has been completed to a high standard.

• Compliance: Working with Day Team by ensuring full adherence to health, safety, and regulatory standards.

Key Sills & Competencies

• A confident communicator who thrives under pressure and can influence at all levels.
  

• A proactive leader passionate about customer experience and team development.
  

• Someone who embraces responsibility and seeks innovative ways to improve performance.

Full Job Description available upon request.

This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.

Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.

Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King’s College London, University College London, LSE, New York University, University of Arts, SOAS and many others. We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission:
“To enhance university life by delivering responsible, sustainable communities across London.”

At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”