Senior Manager, Resourcing

About us:

Access Partnership is the world’s preeminent tech policy consultancy: corporates seek our advice on bringing their tech to market, and governments need our advice to regulate tech so that all stakeholders are treated fairly and can benefit from it. We partner with the world’s largest and most innovative organisations in a growing market. Our Company uniquely mixes public policy, economics and engineering competencies to achieve our goals. We have offices in London, Brussels, Singapore, and Washington—and are growing.

What you can expect to be doing:

The Senior Manager, Resourcing strategically manages resources to ensure the right talent is allocated to clients and new business at the optimal time across AP’s practices and geographies. By optimising resources, and by using data to drive informed, actionable decisions, they ensure projects deliver client value on time and within budget and that utilisation and backlog stability is maximised, driving profitability and competitive advantage. The role works across the business to anticipate needs, maintaining a deep knowledge of AP project requirements and available skills, and aligning expectations between consultant assignments and skill demand. They partner across the central teams to identify growth opportunities and skill gaps, manage surge capacity via the advisory bench and facilitate a seamless integration of talent across the business. Under the umbrella of the AP Way, they develop long term forecasting, timesheet accuracy and capacity -planning and continuously refine and uphold a simplified, automated resource process that drives quality, profitable delivery and scales in line with business growth. As a senior leader in the PMO team, they drive the governance of the company wide transformation programme.

Impact

• Develops, owns and manages the project and pipeline resourcing and capacity management process. Drives project margin, utilisation and backlog stability by ensuring optimal allocation and management of resources across the internal and advisory bench
• Drives a cross-practice resource culture with increased resource sharing across practices, regions and offices
• Creates and leverages simple and robust capacity planning, timesheeting and delivery data to report on performance and deliver informed, actionable decision making
• Builds strong relationships across teams and leadership, acting as a trusted advisor in decision making, identifying and defining staffing needs, aligning priorities, and driving commercial resource solutions
• Under the umbrella of the AP Way, proactively refines and maintains a simplified, automated resource, capacity planning and skills process that drives quality, profitable delivery and scales in line with business
• Works with practice leadership to develop project-specific skill standards to guide resource planning and project staffing requirements
• Partners across the central teams to facilitate a seamless assessment and integration of current and future talent and advisory resource across the business
• Builds a culture of continuous improvement and professional growth by providing leadership and mentorship to the PMO team.
  

Priorities

Generates Sustainable Growth

• Develops and implements strategic resource plans across practice projects and new business pipeline that aligns with the company's revenue growth and client quality objectives
• Leads the timesheet and capacity planning process for the business, ensuring accurate and timely completion of forecasts and timesheets. Provides accurate capacity analysis, working towards a 3 and then a 6 month lookahead, and maintains a steady pulse around key metrics for the business such as capacity availability, utilisation and backlog. Provides insights that drive actionable decisions.
• Works with practice and client leads to ensure staffing needs, utilisation potential, and shortages and surpluses are proactively identified. Actively manages the internal bench of resources and identifies possible opportunities for employees
• Partners with practice and clients leads to create proactive strategies that diversify and extend the work that each team can accommodate
• Collaborates across the central functions to actively manage the advisory bench and talent planning needs of the business and ensures that a consistent end to end process is in place

Drives High Quality Client Delivery

• Under the umbrella of the AP Way, proactively refines and maintains a simplified, automated resource, capacity planning and skills process that drives quality, profitable delivery and scales in line with business
• Works with practice leadership to develop project-specific skill standards to guide resource planning and project staffing requirements
• Embeds an ethos of high value client delivery, capacity and resource management excellence across the business, ensuring all consultants understand its importance and utilise consistent tools and approach.

Grow Personal and Team Capability

• Builds team performance, providing management and mentorship that helps them enhance quality and capability and grow their career

Measurement

• Access Partnership Utilisation
• Backlog Stability and % next 6 Months Backlog Secure
• Consistent approach to cross practice resource management embedded across the business
• Business ability to automate, forecast and plan for resource demands between 3 and 6 months in advance
• Consistent approach embedded (in collaboration with people team) on advisory bench, skills and talent planning

• Actively identifies and capitalises on opportunities to maximise commercial results via the resource and capacity process
• Handles changes to client scope or urgency. Can make pragmatic trade-offs between client solutions and project profitability which align with business and revenue growth goals
• Promotes high standards of quality, consistently leading practice teams to good outcomes by identifying and resolving delivery challenges early in the client engagement process. Tackles client and project issues before they escalate, knowing the levers to pull to make change happen
• Develops and maintains strong relationships with stakeholders and builds trust at all levels, encouraging cross practice resource sharing
• Highly analytical, with the ability to use metrics to solve problems and develop solutions
• Recognised widely across the business for delivering impactful resource solutions.
• Can work on complex and unknown problems under time or client pressure.
• Repeatedly consulted for advice by others across the business
• Technologically proficient. Can design simplified, automated processes that enhance capacity and business planning and reporting
• Invests time in mentoring team members, enhancing their skills and professional growth.

What We Offer:

Our diverse international client base of technology giants and start-ups will provide the opportunity to work on multiple international projects on behalf of some of the industry’s leading companies. Our firm boasts a collaborative working environment, social events and a robust support system. We are committed to providing training and professional development for all colleagues.