Membership & Stakeholder Engagement Manager

Join the Commission as our new Membership & Stakeholder Engagement Manager!

Reporting to (Job Title): Programme Director

Employment Type: Permanent, Full time

Salary: £58,559 per annum + benefits

Closing Date: 9am, 19 January 2026

We reserve the right to close an advert early if we identify suitable candidates.

Do you thrive on building relationships, shaping strategy and making things happen? Join us as our Member and Stakeholder Engagement Manager and play a pivotal role in a small, ambitious organisation that truly punches above its weight.

Working at the heart of the Commission, you’ll lead our stakeholder and membership engagement activity – developing strategy, strengthening relationships across industry, government and education, and ensuring our members are heard, valued and supported. You’ll work closely with senior leaders to shape membership benefits, grow our influence and position us as a leading voice on skills and talent in financial services.

This is a varied, outward-facing role where no two days are the same. From managing key accounts and CRM systems, to convening insight sessions, attending events and turning member intelligence into compelling thought leadership, you’ll have real ownership and visibility of your work.

As a small team, collaboration is at the core of how we operate. You’ll have the opportunity to work across programmes, contribute ideas, and see the direct impact of your efforts. If you’re strategic, proactive, confident working with senior stakeholders and motivated by meaningful change, you’ll find this a rewarding place to grow, influence and make a difference.

Why we do what we do

The UK’s financial services sector has been transformed over the last twenty years by technology, globalisation, the global financial crisis, the pandemic, the race to net zero, and changing demographics. This has contributed to skills shortages in areas such as artificial intelligence, data analytics, coaching and empathy. There is an urgent need to build skills amongst our people, as 260,000 highly skilled workers will leave the sector by 2035.

Increasing skill levels is essential to delivering strong, sustainable growth and helping the UK compete on the world stage. To close the skills gap, we need to attract talent from other sectors and build new talent pipelines, while also upskilling and reskilling the people already working in the sector.

Our team has a real sense of purpose; we work with our members every day to create real change on skills that leaves a lasting legacy.

Our work is making an impact and we are proud of the progress already made, but much more need to be done. As a key part of our team, you will help us build a future-ready workforce.

Key Activities & Responsibilities

Strategic development

• Develop and implement a stakeholder engagement strategy that aligns to the overall aims of the Commission, our programme of work and the growth of the membership base.

• Working with Senior Leadership Team, inform the strategic development of membership benefits and membership marketing programmes.

• Provide input into update reports for FSSC workstreams, Advisory Group, Board etc.

• Gather and share relevant member best practice insights and case studies that help to share good practice and drive change aligned to our objectives including, managing and delivering our insight session series.

Stakeholder engagement

• Manage stakeholder mapping and prepare communications to stakeholders and respond to stakeholder enquiries.

• Proactively engage with relevant external stakeholders identified in our stakeholder engagement strategy and secure their support and participate in our work to further our objectives,

• Be responsible for maintenance of effective Customer Relationship Management systems that enables and supports the Commission work and provides insights into Member behaviour and preferences.

• Arrange and attend regular member and stakeholder meetings and events (with or without colleagues) and ensure feedback and requests recorded and actioned.

• Keep up to date with developments on skills, talent etc relating to the FSSC activity to inform our work and position FSSC as a leading thinker, innovator, and influencer on skills in Financial Services.

• Work with colleagues to secure sponsorship and resources for our work in addition to membership income.

• With the Marketing & Communications Manager, create and distribute collateral and content including member insights and data, to provide thought leadership and progress our priorities.

• Working closely with colleagues proactively engage with stakeholders across industry, government, education and training sector and other parties to establish strong working relationships.

Membership management

• Develop, maintain and manage an effective and cost-effective strategy for the retention of members across the entire membership.

• Develop, maintain and manage membership processes including retention and renewals, working with colleagues across the Commission including managing member agreements, maintaining a database of information about members and prospects, supporting member prospecting and outreach

• Work with colleagues to secure new members and help retain existing ones.

• Inform the Programme Director, Chief Executive and other members of the team about the key concerns of members, raising issues and proposing solutions

• Inform colleagues of any good news, stats and assets for digital marketing communications for members – E.g. LinkedIn.

Relationship management and ways of working

• Represent the organisation on matters relating to member services, and manage stakeholders, relationships, and contracts, effectively, obtaining best value for money and high service levels on behalf of the Commission.

• To attend relevant events to meet and engage with our members, understanding what they value and how else the organisation can support them.

• Act as a strong ambassador for FSSC and, where relevant, attend events and summits to represent the work of FSSC.

• Play an active role in the operation of FSSC alongside other employees and in support of the Programme Director and Chief Executive carrying out other duties as reasonably instructed.

Person Specification

Knowledge & Experience

• Experience of working with and building relationships with a diverse range of stakeholders, including with senior figures, essential.

• Experience of manging membership/ accounts or equivalent.

• Proactive and enthusiastic with collaborative interpersonal skills.

• Strategic thinker with the ability to identify complex problems and proactively take steps to address them.

• Knowledge of the skills & talent landscape/ HR is desirable.

• Understanding of and interest in UK national, regional and local politics.

• Experience of working with government, education and training providers, accreditation bodies, professional bodies etc on skills development is desirable.

• Awareness of how skills feature in commercial considerations is desirable.

Skills

• Ability to network, develop relationships and work with senior individuals across a range of organisations.

• Excellent written and verbal communication skills is essential, including the ability to draft engaging and impactful communications and present verbally at events/ meetings/ workshops.

• Influential and persuasive with the ability to encourage change within organisations.

• Effective at planning, organisational and time management, self-starter, prioritises tasks, attention to detail, takes responsibility and ownership.

• Ability to manage complex projects with multiple outputs, deadlines and stakeholders.

• Strong interpersonal, teamwork and influencing abilities.

• IT literacy (Microsoft, MS Office)

Key relationships and interfaces

Internal:

• The Commission Board, Advisory Group, workstream and project groups.

• Other Commission staff

External:

• Colleagues at TheCityUK and City Corporation and relevant stakeholders, including industry trade bodies.

• Individuals in member firms

• Individuals in non-member firms

• Education and training sector stakeholders

• Government departments and agencies relevant to skills (national, regional and local)

• Industry bodies and stakeholders