Technical and AV Support - Senior Analyst

Technical and AV Support - Senior Analyst

Location: London, Fenchurch Street

Level: Senior Analyst

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” - Julie Sweet, Accenture CEO

Job Purpose:

You will have the opportunity to work independently and become a subject matter expert in IT and AV Troubleshooting. Your active participation and contribution in team discussions will be highly valued as you collaborate with your colleagues to provide solutions to work-related problems. Join our team and make a significant impact in ensuring the availability and smooth operation of our production systems.

Job Responsibilities:

• Provide support for IT and AV related queries and troubleshooting for users
  
• Drive incident and outage resolution and communication
  
• Utilising tools including Service Now, ensuring SLAs are met
  
• Assist with backend administration including asset tagging, auditing, and disposals
  
• Maintain data retention practices
  

We are looking for experience in the following skills:

• Very strong technical skills in all aspects of IT and AV support
  
• Hands-on experience supporting C-Level executives
  
• Exceptional level of customer service and confidentiality
  
• Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for high profile events / visits
  
• Shift cover where required
  

Nice to have:

• Intermediate proficiency in ServiceNow
  
• Advanced proficiency in Microsoft Office Suite
  
• Advanced proficiency in Apple macOS Management
  
• Advanced proficiency in Cross-Team Collaboration
  

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications: 31/05/2025

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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Qualifications

We are looking for experience in the following skills:

• Very strong technical skills in all aspects of IT and AV support
  
• Hands-on experience supporting C-Level executives
  
• Exceptional level of customer service and confidentiality
  
• Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for high profile events / visits
  
• Shift cover where required
  

Nice to have:

• Intermediate proficiency in ServiceNow
  
• Advanced proficiency in Microsoft Office Suite
  
• Advanced proficiency in Apple macOS Management
  
• Advanced proficiency in Cross-Team Collaboration
  

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.