Housing Supply Officer (SO2)

Job Category : Housing

Location : Edmonton Green Library, Enfield Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £23.98

“The Market Management Service was established to ensure that Enfield’s private rented sector meets resident’s needs. The aim of the Market Management is operationalised by the provision of range of PRS interventions and initiatives including emergency and temporary accommodation and PRS Housing Services, including procurement, allocation, and management services.

The Housing Supply officer will ensure the supply of TA and PRS housing meets demand and standards. The Housing Supply Team will acquire new TA and PRS housing in line policies and procedures. The Housing Supply Team will also work with suppliers to convert existing leases onto new leasing schemes and ensure the timely and effective hand backs of all types of temporary and privately rented accommodation. The Housing Supply Team will also ensure

The Housing Supply Officer will also:

• Work with the market to improve the supply of TA and PRS Housing to fulfil the LA homelessness duties

• Increase the number of households exiting emergency and temporary accommodation, by efficiently securing PRS for residents in need.

• Procuring Private Rented Sector properties on commercially sustainable terms for use by Enfield households and manage relationships with landlords on behalf of Enfield Let (Housing Gateway) and the Council

• Procure Private Leased Annexes (PLA) and Private Sector Leased (PSL) properties suitable for use on a temporary basis by households while more sustainable housing solutions are secured

• To provide advice and guidance to landlords with the purpose of gaining trust in the PRS market and develop relationships with those landlords therefore increasing supply of accommodation for use.

• To record and monitor service delivery issues and complaints as they arise to implement correct processes to address and remedy issues, as appropriate. ”

Accountabilities

1. To negotiate with managing agents and landlords to procure and renew various forms of leased temporary and settled accommodation, to meet the needs of homeless clients to whom the Council has a statutory responsibility.

2. Monitor, maintain and carry out all duties and responsibilities to achieve the target levels of procurement within timescales. As part of the process ensure all properties are compliant, of good quality and meet our property standards; visit accommodation to carry out condition inspections, and/or to take an inventory; and set up and raise rental payments to managing agents and landlords, as required.

3. To negotiate with managing agents, landlords and tenants to procure and allocate suitable private rented accommodation as a homeless prevention measure, or as a means of discharging duty for clients accommodated in temporary accommodation.

4. Monitor, maintain and carry out all duties and responsibilities to achieve the target levels of procurement within timescales. As part of the process ensure all properties are compliant, of good quality, suitable and meet our property standards; visit accommodation to carry out condition inspections; visit managing agents to build and maintain relationships; and carry out housing suitability assessments in accordance with homelessness legislation, code of

guidance, policies and procedures, and assisting welfare benefit cap affected households with moves to affordable accommodation; set up and raise rental payments to managing agents and landlords.

5. To monitor, maintain and carry out all duties and responsibilities for the hand back of leased temporary accommodation and PRS housing; and negotiate with landlords and managing agents to minimise dilapidations claims and process payment, if required.

6. To act as a first point of contact and offer advice when dealing with landlord, managing agent and tenant enquiries and complaints, which arise as part of your day-to-day activity and through dedicated channels of communication.

7. Monitor, maintain and carry out all duties and responsibilities to deal with enquiries and complaints within timescales. As part of the process follow up enquiries to ensure that they are resolved as quickly as practicably possible, and where applicable within contractual obligations; building relationships with stakeholders to both increase accommodation supply and to ensure that tenancies are maintained to minimise the need for formal action being taken ultimately ending in eviction.

KNOWLEDGE, SKILLS & ABILITIES

Job Specifics – Skills, Experience, Knowledge, Behaviours

Essential:

1. Can demonstrate the effective use of time and resources to meet challenging targets and deadlines
2. Excellent communication skills both written and verbal
3. Excellent IT skills
4. Experience of working with several parties to achieve a successful outcome
5. Can use initiative to prioritise a heavy workload with several work streams independently of others.
6. Excellent negotiating skills with the ability to influence others
7. Experience of working in a customer focused environment
8. Can demonstrate initiative in improving on existing processes to achieve best value for the Council
9. A sound knowledge of current legislation related to the acquisition and leasing of property used as TA and PRS Housing 10. Knowledge of Housing Law (Landlord & Tenant)
10. Knowledge of procurement rules, framework agreements – approved lists
11. An understanding of the impact of local and national trends on procurement activities 13. A valid UK driving license and access to own vehicle