Product Manager

Job Description

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description WTW is making one of the most far-reaching investments in digital products in the risk and broking industry. At the heart of that investment is a Product team growing its group of Product Managers across the core product domains that together define how WTW’s digital business operates and grows. Work Location: London (primary)/Ipswich This is a building role. You will own a product area from ambiguous problem to shipped, adopted outcome. Expect to spend most of your time with AI tools in hand – producing prototypes, evaluation sets and working increments that show what works – and to keep documents light, in service of the build. Judgement is the core of the job: knowing what to build, what to kill, and how your area connects to the squads, shared capabilities and end-to-end solutions around it. You will spend real time with the brokers, claims handlers and operations colleagues your products serve, and work day to day with your squad – engineers, designers and Product Analysts – to turn evidence into adopted product. The Product Domains The Product Teams support four product domains, each delivered by squads that pair product, engineering and design. Product Managers belong to one product community with shared standards and a shared craft; everyone has a home squad in one of these domains, with room to move as priorities shift. Home squads are agreed on joining, based on where the need is greatest and where your experience fits best. Client: How clients interact with and experience WTW’s digital products, services, and embedded AI. Colleague: How WTW colleagues use digital tools to work smarter, serve clients better, and operate more effectively. Market Connectivity: Integrations and connections to external markets, carriers, capabilities, and marketplaces. Payments: How money moves between clients, WTW and carriers – premium and claims payments that are accurate, timely and increasingly automated. The Role Key Accountabilities Vision, Systems and Roadmap • Own the vision and roadmap for your product area – a clear, sequenced view of what comes next and why, that your squad and stakeholders can rely on. • Think in systems: see how your squad’s work interacts with other squads, shared capabilities, regions and the wider product set; anticipate knock-on effects and put your effort where a small change makes a large difference. • Shape priorities from evidence – user insight, data and business context – and surface collisions, gaps and shared needs across the domain early. • Turn strategy into commitments your squad can plan against, and adjust course as evidence and feedback from the wider system come in. Discovery, Building and Evaluation • Spend time in the field with brokers, claims handlers and operations colleagues – understanding how the work actually happens before shaping how software should change it. • Frame problems before solutions: define the user and business need, the evidence behind it, and what success would look like – including how you will evaluate it. • Build to learn: use AI tooling to go from insight to working prototype within days, testing assumptions cheaply before committing the squad to a full build – and questioning whether the answer is a product feature, a reusable AI skill or a plug-in to an existing tool. • Set evaluation criteria and success signals up front – especially for AI-assisted or agentic features – so you and the squad know what good looks like before you ship. • Partner with design and engineering from first sketch to release, so what ships is usable, useful and adopted in the real flow of work. Delivery Partnership • Set out the problem, the outcome sought and the constraints – a paragraph, a prototype and an evaluation set often carry more weight than a lengthy requirements document – and work with your Product Analyst to turn what is agreed into stories the squad can act on. • Work day to day with engineering – making scope trade-offs openly, and using AI tools yourself so that less is lost between what you intend and what gets built. • Sequence delivery around dependencies with other squads, and keep the interfaces between your area and theirs clearly owned. • Ship iteratively – smaller releases, honest feedback and measured results guiding what to take further, double down on or stop. Business and Stakeholder Engagement • Build trusted working relationships with the business teams your squad serves – brokers, claims handlers and operations colleagues across regions. • Communicate the roadmap and progress honestly – what is on track, what has changed and why, including where working with AI changed the plan. • Bring business stakeholders into prioritisation, so trade-offs are made with them rather than announced to them. • Support adoption after release – walkthroughs, follow-up and listening for what to improve – and feed what you learn into the next cycle. Measurement and Continuous Improvement • Define how success will be measured for every initiative – adoption, usage, the business outcome it was built for and, where relevant, how well the model or agent performs – and track it with Product Operations. • Report progress with candour: what the data shows, what users say, and what should change as a result. • Contribute to the product community’s shared templates, standards and practices – including emerging practice on building with AI and proving it works – so the craft rises across every squad. Qualifications What you’ll bring Essential • A record of taking a product area from open problem to shipped, adopted outcomes, with evidence of hands-on building along the way – prototypes, working demos, product increments. • Strong discovery craft: framing problems, researching with users, and testing assumptions before committing build. • Practical fluency with AI tools: able to take an idea to a working prototype yourself, judge whether a problem needs a rule, a model or an agent, and define evaluations for AI-assisted features. • Systems thinking: you can trace how a change in one part of a product propagates through the rest, and find the small set of changes that move the whole system. • Judgement to prioritise well – weighing evidence, effort and outcome – and to know what not to build. • A clear communicator and facilitator – as credible with a broker or claims handler as with an engineer – with a collaborative, high-trust way of working that makes the squad and partners around you more effective. • Data literacy – comfortable defining measures, interrogating data and using evidence to make the case for a change. Desirable • Experience in insurance, broking or another regulated financial services environment. • Experience shipping AI-powered or agentic products in production, including designing the evaluations and guardrails around them. • Experience in a global organisation, navigating regional variation in user needs and ways of working. • Familiarity with delivery and documentation tooling such as Jira, Azure DevOps or Confluence. A note on career track. This role sits on the builder path within the product community: strong performers can progress to Staff or Principal Product Manager without moving into people management. The practitioner and management tracks run in parallel and carry equal weight. If this role appeals to you but you don’t meet every requirement, we’d still encourage you to apply – we would rather hear from you than miss you. Why Join WTW Digital Products? • Own products used every day by thousands of brokers and their clients across global markets – what you ship moves real business. • Join a product community with shared standards, peer support and clear routes to grow – toward senior product roles, or deeper into the craft. • Be close to the frontier of applying AI in one of the most knowledge-intensive industries in the world. • Join while the team is still forming – the ways of working are yours to help shape. • Strong compensation, flexible hybrid working, and a genuine commitment to inclusion and career development. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected] ]]>