Lettings Administrator

Job Title : Lettings Administrator

Location : Stirling Ackroyd London Bridge

Brand : Stirling Ackroyd

Salary : £25,000.00 to £26,000.00 per annum

Hours : Monday to Thursday 8:45am to 6pm & Friday 8:45am to 5pm

About Stirling Ackroyd:

Renowned as market leaders, we believe in providing credible expertise, professionalism, we are always striving for success on behalf of our clients. Guided by our values and powered by equity, inclusion, and community we are market leaders in our sector and an industry leading employer. It is what makes us one of the best, in 2024 we were acquired by LRG.

Job Summary and Key Responsibilities:

The main responsibility of a Lettings Administrator is to coordinate the tenants and landlords journey, from point of a tenancy being agreed all the way through to the move in day, so that the process is seamless for both parties.

Duties will include:

• Generating and distributing all relevant compliance documentation, monitoring and reviewing its completion to ensure the move in process is completed efficiently and effectively
• Building relationships and maintaining regular communication between the tenants, landlords and all other relevant parties
• Maintaining accurate database records, ensuring all records are correct and up to date and any issues are escalated promptly
• Processing of rent holding deposits, security deposits, completion funds and issuing of completion statements and invoices
• Supporting the team with general administration including taking telephone enquiries and responding to emails, collating and distributing reports

Skills required:

• Strong written and verbal communication skills
• Focused on finding the best solution possible for all parties, in a timely manner
• Able to work independently and also as part of a team, effectively contributing toward departmental projects, targets and wider objectives
• Resilient and consistent when faced with conflict and driven to resolve challenges positively
• Structured and organised with strong time management skills
• High attention to detail

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Supportive and collaborative team environment

Benefits :

• Structured training and support.
• Excellent opportunities for career progression.
• Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year.
• Excellent parental leave & company fertility policy in place.
• Access to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aiders.
• Retail discounts.

Stirling Ackroyd, as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.      

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.