Revenue Operations Manager

Job Title: Revenue Operations Manager
Department: Growth
Basis: Full-time, permanent
Location: Canary Wharf, London - WeWork (Hybrid Remote)
Reporting to: Head of Commercial & Strategy

About Onetrace 🚀

Great products start with great people.

Our relentless focus on user experience has been the cornerstone of our growth, helping us become the market leading software for fire protection subcontractors across the UK.

We’ve grown by staying obsessed with building software that actually works for the subcontractors on the ground; fast, intuitive, and simple to use.

We’re now gearing up for our next chapter: expanding into new trades and taking Onetrace global. We’re bootstrapped, profitable, and driven by a clear mission - to lead the digital transformation for subcontractors, one trade at a time.

Come be part of a team that’s smart, ambitious, and comfortable in the chaos of growth - where your ideas matter, and your work shapes what comes next.

Want to learn more about our journey? Check out our LinkedIn page.

About the role 📝

We are looking for our first Revenue Operations Manager to join the team at Onetrace. This role will be responsible for building and leading the revenue operations function from the ground up. The key responsibilities are to drive operational efficiency, data-driven decision making, and process optimisation across Marketing, Sales, and Customer Experience.

You will own the systems, reporting, and workflows that power the entire revenue engine, enabling commercial teams to perform at their highest potential. By combining strategic insight with hands-on execution, you will play a critical part in unlocking growth opportunities, enhancing performance, and supporting Onetrace's go-to-market scale-up.

What you’ll do💡

As a Revenue Operations Manager, you'll be instrumental in building and optimising our revenue engine.

Your core responsibilities will include:

• You’ll collaborate closely with Sales, Marketing, Experience, and Finance to align teams, improve processes, and drive revenue performance
• Own and optimise our GTM tech stack, including HubSpot, Planhat, Intercom, Aircall, and other tools; ensuring systems are well integrated, scalable, and driving value
• Take responsibility for CRM data integrity, system configurations, and identifying new tools (including AI-powered solutions) to improve efficiency and decision-making
• Build and maintain reporting and dashboards that surface key insights across the revenue funnel, enabling data-driven decisions at every level
• Analyse performance metrics to identify bottlenecks, surface opportunities, and inform forecasting, territory planning and compensation strategies
• You'll optimise processes for customer onboarding, health scoring, risk management, and value realisation, directly impacting adoption, engagement, and retention. This also includes streamlining workflows for renewals, upsell opportunities, and fostering customer advocacy programs
• Act as the central connector across go-to-market teams - ensuring shared goals, consistent reporting, and a seamless customer experience from acquisition through expansion
  

What we’re looking for 🔎

Essential

• Experience in Revenue or Sales Operations within a B2B SaaS or tech-driven environment
• Strong analytical skills, with a track record of building dashboards and working with commercial KPIs
• Solid commercial acumen and understanding of how RevOps drives growth and retention
• Proven ability to build scalable processes across the full customer lifecycle
• Strategic thinker with strong analytical skills, able to translate data into actionable insights and continuous improvements
• Proficient in CRM (HubSpot required, Planhat a plus) and BI tools, with experience navigating ambiguity in fast-growing environments
• Excellent communicator and stakeholder manager, capable of aligning cross-functional teams and influencing decisions

Desirable

• Experience driving process alignment across distributed or global commercial teams
• Knowledge of GDPR, data governance, and privacy best practices related to commercial systems and customer data
• Proficient in SQL; experienced with BI tools

What we offer ⭐

• Benefits
  • NEST pension scheme
  • Private medical insurance with Bupa
  • Season ticket loan scheme
  • Employee assistance programme
  • 25 days PTO, plus bank holidays
• Ways of Working
  • WeWork membership
  • Dog-friendly office
  • Hybrid working options
  • Remote work abroad opportunities
• Equipment
  • We’ll set you up with an Apple MacBook and all the necessary software
  • Standing desk (when based in the office)
  • Tech accessories and Onetrace merch
• Socials
  • Regular team socials and company events
    
• Your Growth
  • Joining our agile team means you’ll gain hands-on experience, working closely with talented colleagues, and develop your skills in a supportive environment focused on growth

Diversity 🫶

Onetrace is committed to diversity in the workplace and proud to be an equal opportunity employer. If you require a reasonable adjustment, please contact us. All information will be kept confidential and will only be used for applying a reasonable adjustment.

🐶 Please note that our office is a dog-friendly environment. Candidates should be aware that dogs are present in the workplace, which may include shared spaces. If you have allergies or concerns, please let us know in advance. 🐾