Operations Manager

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Here at Gallagher, we are passionate about operational excellence.

With a strong focus on innovation, quality, and customer satisfaction, we have established ourselves as a trusted brand in the market. This role will be r esponsible for providing operational execution as well as oversight, guidance and direction to the senior management , with a focus on three key areas: Our operational effectiveness and how we can improve, Conduct Risk and ensuring that we comply with the regulatory and AJG framework , and supporting the training & development strategies within the business.

Our Operational effectiveness

• Assist the business with ongoing improvement of operational processes, work st reams a nd efficienci es

• Help to implement the TOM in the offices and ensur e that it adds value to each office

• Liaise closely with wider business in respect of operational developments and proposed changes

• Actively participate in group wide operational and strategic projects.

• Ensure that we get the best out of our operating platform including the input of data in a consistent format, tips & tricks, training in order to improve productivity

• Share and disseminate general best practice

Conduct Risk

• First line quality assurance

• Conflicts of interest

• Risk events

• Complaint handling

• Appointed Representative and Introducer Appointed Representatives

• Product governance

• Delegated authorities

• E&O avoidance
• Ensuring completion of any regulatory monitoring and/or Internal Audit findings and recommendations

General

• Support the establishment and maintenance of a culture of high performance, high colleague engagement & empowerment.

• Comply with AJG professional standards and carry out all duties in accordance with applicable laws, rules, regulation, good governance and AJG’s shared values including putting clients at the heart of our business.

• Ensure that all operational, risk, compliance, HR, IT, Facilities policies, procedures and associated requirements are communicated, implemented, embedded and adhered to within the assigned region

• Develop and maintain cross functional relationships with various departmental heads – i.e., HR, Finance, Compliance, Training, Sales & Marketing, Facilities and IT to improve the operational effectiveness to the assigned region

Your Skills, Qualifications and Experience:

Education/Qualifications

• Professional CII qualification desirable

Technical knowledge and understanding

• Robust knowledge of general insurance and underlying legal principles and practices, including the prevailing regulatory environment

• Strong understanding of operational policies – including SOP’s, risk reporting, complaints handling, training and competence and quality/compliance/audit procedures

• Strong knowledge of Acturis

• IT literate – Microsoft Office (Excel, Word, PowerPoint ) and relevant internal databases

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [email protected] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.