Senior Central Operations Manager

About HIVED 📦

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as Zara, Uniqlo, ASOS, Nespresso, and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures , Maersk Growth , Pale Blue Dot VC , Eka Ventures and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Role Overview 📝

We are looking for a proactive and hands on Senior Central Operations Manager to take on the day to day management of our Central Operations Team.

This person will be organised, proactive and data led. They will have strong experience in managing operational teams in fast paced environments and will be able to bring order to chaos. You will be able to support your team to ensure you develop them into the best team possible. You will be able to see patterns across days and be able to take this analysis to enact constant improvement by suggesting and implementing new and updated processes.

Responsibilities 📝

• Lead, inspire, and develop a central operations team across two shifts, fostering a culture of excellence, collaboration and growth. Develop associates into supervisory roles, shaping future leadership within the team.
• Set and maintain the highest standards of central operations, ensuring every interaction reflects our brand values and exceeds customer expectations.
• Act as the primary point of contact for high-level escalations, ensuring swift resolution and the best resolution.
• Oversee budgeting and cost-saving initiatives to ensure that we hit collections and stops per route budgets
• Be available, adaptable and hands-on, stepping in where needed to solve live operational challenges.

What We're Looking For

• 3+ years of experience in a similar role (preferably logistics, transport, or fulfilment).
• Strong people management skills, with experience in leading teams and driver engagement.
• Hands-on problem solver, comfortable working in a fast-paced, live operations environment.
• Analytical approach and ability to use data to drive decisions to build a highly efficient network
• Excellent planning and execution abilities, balancing day-to-day operations with long-term strategy.
• Commercial mindset with a focus on cost control and operational efficiency.
• An ability to seamlessly transition between day-to-day tasks and long-term roadmap activities.
• Proficiency in Excel, Google Sheets, and other operational planning tools.
• Strong data-driven decision-making skills, with experience analysing support metrics and driving process improvements based on insights.
• Excellent interpersonal and communication skills, with the ability to influence across all levels of the organisation.

How we reward our team 🎁

• Dynamic working environment with a diverse and driven team
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
• 25 days of holiday allowance plus public holidays
• Subsidised Private Medical Insurance including dental and vision
• Weekly team lunch and regular company socials
• MacBook Air or Windows Laptop (depending on your preference)
• Hybrid working set-up with in-person time expected at both our Shoreditch office and North Woolwich based depot
• Enhanced maternity/paternity/adoption policy
• Cycle to work scheme
• Dog friendly office