Senior Repairs and Contracts Officer - LBS - 010

Job Category : Housing
Location : 160 Tooley Street, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £22.83

Senior Repairs and Contracts Officer – Garages Team – Operations Group – Homeownership
This is a new role created to improve the performance and management of the repairs and contract side of the garages team, working with the Senior Lettings Officer and Homeownership Manager for the Garages Team. Managing two officers and taking overall responsibility for the in year programme, 5 year programme and day to day repairs and maintenance. In addition managing the
stock (approx. 800 garages owned and managed by the Council) including breaches of licence, voids and the arears around the garages.

POST TITLE: Senior Repairs and Contracts Officer (Garages)
REPORTS TO:
Homeownership Manager (Income)

PURPOSE OF THE JOB

The role will be expected to manage, lead and influence the Repairs and Contracts Officers, to maximise income by ensuring effective management of rented garages and voids, including managing internal and external contracts for the day to day repairs and refurbishment of non-residential properties.

Ensuring that the service meets or exceeds the Council’s standards and requirements in relation to customer service, to continually improve the customer and stakeholder experience and the overall quality of all the interactions a customer has with the business unit.

To actively support and promote an organisational culture that provides opportunities for staff development, encourages and rewards high performance, promotes equal opportunities and fair treatment for all, promotes the Council’s core values, and provides excellent service valued by members, residents, partners and staff.

PRINCIPAL ACCOUNTABILITIES

1. To contribute to the management of Homownership Services reporting to the Homeownership Manager on all matters relating to the management of garages and other non-residential properties (including barrow stores, bike storage etc.) including the identification of disused garage areas, the lettings of garages, parking areas, bike lockers, barrow stores or any other non-residential property which forms part of the portfolio.
2. To be responsible for managing the Repairs and Contracts Officers day to day whilst actively driving performance improvements within the garages team, and managing a repairs portfolio.
3. Assist with the development and maintenance of information systems to manage assets, staff, income collection and other resources used at or in connection with homeownership and Exchequer Services and actively participate in the implementation and development of such systems.
4. To develop performance quality targets for the service area. Develop rigorous processing protocols across the team to form part of the overall robust performance of the business unit and wider divisional objectives, mitigating risks and implementing quality assurance processes to ensure compliance with legislation, polices and processes.
5. To be responsible for the day to day monitoring and management of service and maintenance contracts to ensure compliance to client requirements, as well as Health & Safety legislation and protocols on all sites where repairs and maintenance, refurbishments and PPM is being undertaken.
6. Provide technical support in the repair & maintenance management of the garages portfolio, to address Fire Safety and Health & Safety issues and enhance their aesthetic appeal. Escalating any poor performance or breach of fire and/or health and safety to the Homeownership Manager.
7. To ensure that the garages, barrow stores, bike storage and parking areas are fit for purpose ensuring that regular communal inspections are carried out to identify areas of disrepair, anti-social behaviour or other issues which may prohibit lettings.
8. Ensure the Repairs and Contracts Officers work in partnership with the Lettings Officers, Resident Services Officers, parking enforcement team or ASB team as appropriate to make sure that issues are dealt with appropriately.
9. Use professional knowledge to respond to internal and external enquiries cutting across a range of specialist areas of work, liaising where necessary with relevant teams and other departments on multifaceted queries.
10. Assisting the Homeownership Manager by responding to more in depth queries from customer’s escalated by the repairs and contracts officers or received from the complaints team including member enquiries, MP enquiries, SAR’s and FOI’s.
11. To develop procedures and processes to identify and manage breaches of the non-residential tenancy agreements including proper enforcement procedures to ensure that garage and other non-residential tenants are complying with the terms of the non-residential tenancy agreements.
12. Prepare the annual refurbishment and door programme and monitor repairs budgets monthly to ensure spend within budget and prepare budget forecasts for the Homeownership Manager to assist with the monitoring of the overall garages budget.
13. To work with the Senior Lettings Officer to develop and maintain a comprehensive and accurate asset register and stock condition survey, identifying empty or dis-used garages, bike stores and parking areas properly identifying all necessary repairs with budget estimates and timescales.

JOB CONTEXT / REPORTING to :

This post reports to the Home Ownership Manager (Income).

This post is required to deputise for the Homeownership Manager (Income).

The post holder will have line management responsibility for the Garage Repairs and Contracts Officers within the Garage Team responsible for maintaining over 6,000 non-residential properties working closely with the Senior Lettings Officer.

Close liaison with officers and managers within Homeownership Services, Exchequer Services, Housing Finance, and other directorates, Audit (internal and external), consultants, contractors, Tenant Management Organisations and other managing agents.

On occasions expected to work outside normal office hours and at weekends.