IT Application Analyst
- Provide training and support to end-users to facilitate the adoption of new systems and processes.
- Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements.
- Identify opportunities to gain efficiency's, automate, and improve system performance.
- Ensure all incidents, requests and problems are managed consistently and resolved within the agreed SLAs.
- Conduct post-incident problem analysis and development to eliminate repeat problems.
- Ensure delivery meets quality and committed schedule requirements.
- Maintain and follow the allocated schedule of required system updates and time-critical jobs.
- Test fixes and perform post-resolution follow-ups to ensure problems are adequately resolved.
- Maintain and enhance the performance of all new and existing software and applications across the company through problem resolution.
- Support with contract management and systems migration.
- Support with project implementations.
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