Accounts Assistant, Fraser Suites

Accounts Assistant, Fraser Place Canary Wharf

Rate of Pay / Hours –Part-time, 20 hours per week
Type of Contract –Part-Time
Location –Fraser Place Canary Wharf, 80 Boardwalk Place, London, E14 5SF

Frasers Hospitality, a member of Frasers Property Group, is a global leader in hospitality. As the world’s leading brand in serviced apartments and hotel residences, we provide gold-standard hospitality in cities across Asia, Australia, Europe, the Middle East, and Africa. Our global team is connected by a shared vision and four core values: collaborative, real, respectful, and progressive. We are passionate about promoting from within and foster a culture of continual learning and development for our staff.

Frasers Hospitality owns and operates seven properties across the UK, including Fraser Suites, Fraser Place, Fraser Residence, and Park International Hotel. These properties, located in London, Edinburgh, and Glasgow, offer guests a luxurious and comfortable experience, ideal for both business and leisure travellers, with accommodations available for short or extended stays.

Position Overview:
The Accounts Assistant will be a vital member of our Finance Team, assisting with the accounting for all departments and property operations. You will support tasks such as reconciling accounts, forecasting, managing sales and purchase ledgers, and payroll. Collaboration with Reception and Nights Teams on night audits, cash handling, billing, and payment processes is essential.

Working Hours:
This part-time role requires working 4 days a week — Monday, Tuesday, Thursday, and Friday — for 5 hours each day (totaling 20 hours per week).

Key Responsibilities:

• Perform daily bank reconciliations of payments and credit card transactions.

• Follow up on any posting discrepancies.

• Manage chargebacks reported through Adyen / FC.

• Prepare write-off forms for bad debts realized.

• Attend AR meetings with the General Manager to track overdue guest and accounts receivable payments and prepare meeting minutes.

• Chase overdue payments and invoices for guest reservations via email or phone.

• Liaise with travel agents regarding payments, commissions, and account statements; resolve overdue commission queries.

• Maintain and follow up on Procure Wizard invoices, deliveries, and queries.

• Coordinate with new vendors and manage supplier setups.

• Review vendor statements to ensure invoice processing and payments by Accounts Payable.

• Track and chase missing or incorrect vendor invoices.

• Prepare processed intercompany invoices for GM authorization and deliver to Accounts Payable regularly.

• Work with departments to correct vendor invoice issues reported by Accounts Payable.

• Organize refund and fund transfer documentation for book-outs or overpayments.

• Prepare weekly and ad hoc cash collections and conduct regular float counts.

• Verify and reimburse petty cash transactions.

• Oversee monthly stocktake processes.

• Assist the Financial Controller with SAP processing for petty cash and GM credit cards.

• Lead by example on cash control and internal security measures within the property.

• Comply with health and safety policies and company standard operating procedures.

• Support the Financial Controller with other ad hoc tasks as needed.

What We’re Looking For:

• Proven experience in a similar accounts role.

• Excellent attention to detail and strong time management skills.

• Enthusiastic and passionate about customer service.

• A collaborative team player committed to creating memorable guest experiences.

• Interest in developing leadership and team management skills.

• Eligibility to work in the UK.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your friends a job!).
• Uniforms are provided.
• We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.
• We work with  Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
• We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy.
• We recycle, have removed single use plastics from our day-to-day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations. In the UK sustainability is a focus for everyone.
• We have moved to a chemical free cleaning system in our properties and an enzyme based eco-friendly system for our apartment kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Interested?? Click Apply Now

Frasers Hospitality is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.