Service Designer

About us:

Make a difference and advance your career by helping deliver some of the UK’s most important #tech4good projects, making the world a smarter, safer, greener, and healthier place.

You’ll join a talented team of dynamic and driven professional problem solvers; creative thinkers and solutions builders who thrive on helping clients meet the most exciting digital transformation challenges.

At a certified Great Place to Work®, you’ll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations.

Founded in 1992, we are a successful, growing International digital transformation consultancy. We deliver multi-Queen’s Award for innovation winning platforms and services that support large-scale digital transformation. Our digital, data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy.

About the role:

We are looking to expand our established User-Centred Design (UCD) team with a skilled Service Designer to help design and deliver complex, user-centred, and inclusive services that solve challenging public sector problems.

As a Service Design Practitioner, you will work closely with more senior colleagues in our multi-disciplinary environment to create end-to-end services that prioritise user needs, accessibility, and client goals. Your work will contribute directly to delivering genuine value and impact daily.

You will be an active part of our design community of practice, helping to share knowledge, contribute to improvements, and provide guidance to junior colleagues. You will also play a role in refining best practices internally, ensuring our service design work continues to be effective and high-quality.

This role offers flexibility to be based from our Altrincham (Manchester) or Westminster (London) offices, where you’ll be part of a collaborative, high-performing team environment, supported by our hybrid working approach.

Role Responsibilities:

• Plan and undertake research, analysis, and design activities, working with senior colleagues to produce robust, evidence-based solutions that meet user needs and align with best practice (including accessibility, inclusion, and assisted digital).
• Collaborate with senior and lead designers to produce and maintain research, analysis, and design artefacts, using standard methods, tools, and templates, and presenting findings in forums such as Show and Tell sessions.
• Work closely with technical colleagues (e.g., Engineers, Data Scientists, Business Analysts) to ensure designs are deliverable and specified in a format and level of detail that supports efficient development and build.
• Support Delivery Managers in executing activities in line with agreed plans, escalating risks and issues when necessary, and contributing robust estimates for technical work.
• Maintain up-to-date practitioner skills through training and accreditation, including domain-relevant certifications.

Requirements

Essential Skills:

• User-Centred Design (UCD): Experience designing and delivering user-centred solutions in complex service environments.
• Collaboration: Ability to work effectively with senior designers, technical colleagues, and delivery teams to produce high-quality outputs.
• Research & Analysis: Skilled at undertaking research and analysis to inform design decisions.
• Communication: Strong visual and verbal communication skills to make complex information understandable and actionable.
• Public Sector & Consultancy Experience: Familiarity with consultancy delivery in public sector contexts is desirable.
• Mentoring & Knowledge Sharing: Ability to coach junior colleagues and contribute to an active practitioner community.

Senior colleagues, experts, and leaders at Informed Solutions are committed to supporting, coaching, upskilling, and enabling the success and career progression of each other.

There are some foundation areas, however, which you need to possess to be able to successfully contribute to your team and work alongside others.

  Key abilities that are necessary for success:

• Able to work effectively in environments where you can adapt to innovative practices involving uncertainty, change, and agile working.
• Ability to manage competing priorities and your time so you can deliver high-quality work within deadlines.
• Good interpersonal skills, with the ability to respect and accept different perspectives and disagreement, work collaboratively in diverse teams, and maintain positive working relationships.
• Good judgement and decision-making in complex environments where uncertainty, ambiguity, and risk must be collaboratively managed by working supportively alongside others.
• Good communication skills, including clear, constructive written outputs and measured, respectful verbal delivery.

We work in a fast-paced, ever-evolving innovation and problem-solving workplace environment where no two days are the same. This requires you to have the foundations of personal resilience, professional adaptability, and flexibility in working alongside others with a positive mindset.

We appreciate that this workplace culture and the level of variety won’t suit everyone. However, after significant consultations with colleagues at all levels, we understand that these are the fundamentals of success in undertaking the complex, innovation work which is the DNA of Informed Solutions.

These shared foundations are important to team cohesion, performance, and mutual personal support.

As colleagues, we thrive in successfully problem solving together to deliver real-world impact; and value the variety of challenges and opportunities to learn, grow, and progress on a personal and professional level.

Benefits

Our benefits package compliments our highly competitive salaries and our great working environment. We believe that our people should be properly rewarded for their commitment to the continued success of our business through a comprehensive and flexible range of benefits.

These can include:

• InformedACADEMY™ – We offer excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.
• Industry leading health and wellbeing plan – We partner with several wellbeing support functions to cater to each individuals need, including 24/7 GP services, mental health support and physical health support.
• Hybrid working*
• Private Health Care Cover*
• Generous life assurance cover*
• Gym Membership*
• Monthly office lunch
• Onsite massage sessions
• 25 paid working days holiday per year plus bank holidays*
• Sabbatical Leave Scheme*
• Enhanced Maternity Leave and Pay*
• Enhanced Paternity Leave and Pay*
• Company Pension Contribution
• Profit Share Scheme
• Payment of professional subscriptions
• Generous referral scheme with no limits on the number of referrals

*Qualifying period applies

Culture

We are proud to nurture a workplace culture that is diverse, inclusive, rewarding, and egalitarian.

We strive to live up to our values of Innovation, Excellence, and Integrity by thinking about things differently, always doing our best, and acting in good faith at all times.

We’re a team of passionate problem solvers. We take pride in helping our clients accelerate and de-risk digital business change so that we can collaborate and codesign world class digital services that solve complex business and safety critical problems, particularly where place, location or geography are important.

Our workplace culture reflects how we go about our work, the type of work that we choose to do, and our commitment and contribution to the sustainable social, environmental, and economic development aims of the communities that we are part of.

We focus both on technical skills and equally importantly, on the cultural fit of prospective new colleagues. Our success relies on fostering an environment where creativity and collaboration produces great outcomes for our people, our clients, and our partners.