Senior Change Manager

Role overview:

Senior Change Manager
Waterloo - Hybrid Working
Full Time
Fixed Term Contract - 6 Months
Grade 4


At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Currys is going through an exciting period of change, with the technology team at the driving seat. This is a brilliant opportunity for someone with a passion for technology and change to support the transformation of our business through the delivery of our multi-year transformation agenda.

We have several projects in our pipeline that require dedicated business change support and are a key part of the transformation agenda, often with high profile sponsors and stakeholders. We are currently seeking a Senior Change Manager to support one or more of these key projects within our pipeline.

The Senior Change Manager will be responsible for supporting the adoption and embedding of the major change activities through the identification, planning and application of best practice change management. The primary responsibility will be creating and implementing change management strategies and plans that maximise adoption and usage and minimise resistance and retain business performance.

The chosen individual must have a passion for retail and technology and be experienced at leading change in a dynamic and fast-paced environment.

Role overview:

The focus of this role is to support the successful scoping and implementation of change initiatives across our transformation agenda. This will include people, process and technology change and is likely to touch all functions of our Currys population.

The Senior Change Manager will be responsible for:

• Change approach, planning and delivery for up to two projects requiring change support (supporting on a 50:50 basis)
• Conducting change impact analyses and assessing change readiness
• Gaining buy-in to all change management activities by providing pro-active and transparent stakeholder management both across the project team/s and with impacted colleagues
• Implementing the Currys business change methodology across the business (project by project) by using our standardised ‘best practice’ methods and tools, that fulfil the business needs and help stakeholders understand the value they bring and contribute to the project/s
• Creating and leading the comms. & engagement planning and execution for the project/s to ensure all investments in change activity are communicated effectively and that the business sees & understands the overall story for the change/s
• Developing and owning project microsites (SharePoint)
• Applying innovative, engaging and re-usable ways of articulating complex messages
• Supporting the design and delivery of training programs, working closely with key stakeholders and potentially third-party providers, to ensure the smooth delivery of all training requirements
• Proactively leading and collaborating with project and programme sponsors and senior stakeholders within the business
• Being a part of a high performing team – as a member of the project team/s, as well as contributing to the Currys business change team
• Managing risks and overcoming issues that prevent the project/s from being successful

Recquired Skills & Knowledge:

• Change management – theoretical and practical
• Stakeholder management
• Communication & engagement
• Training
• Facilitation skills
• Retail
• Ability to work with ambiguity and uncertainty
• Ability to positively resolve conflicts
• Influencing skills
• Networking skills, across multiple functions, business units, external stakeholders
• Highly resilient
• Flexible approach to changing priorities and timelines

Qualifications:

• Required:

Bachelor’s Degree or equivalent

• Desirable:

PROSCI or equivalent business change qualification

Professional Business Analysis qualification (ISEB or equivalent)

Managing Successful Programmes (MSP)

Prince2 or Project Management Professional (PMP)

Master of Business Administration (MBA)

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we'll do our best to help.