Service Desk Coordinator
Service Desk Coordinator
Permanent
Based in East London
£28-32K per annum dependent on experience
Key responsibilities:
- Scheduling work: Plan and assign tasks to engineers and subcontractors, optimising for efficiency and response times.
- Emergency response: Act as a first point of contact for client-reported emergencies and oversee engineer attendance.
- Workload management: Take ownership of the daily workload, manage the completion of both preventative and reactive tasks, and ensure work is completed within set Service Level Agreement (SLA) targets.
- System and data management: Use CAFM systems (JobLogic experience is a HUGE benefit) to manage tasks, monitor completion, and produce monthly performance reports.
- Communication: Liaise with both clients and the facilities team.
- Technical assistance: Help diagnose technical issues to ensure work orders are assigned the correct "P" (Priority escalations) code and have the right level of technical ability assigned.
Experience:
- Previous experience in facilities coordination role is greatly desired. Customer-facing FM/Ops role is beneficial
- Proficiency in CAFM property management systems is highly valued. JobLogic experience will be a huge benefit as this CAFM system is what we currently use.
- Ability to multitask; self-started; scrappy; resilient; ability to work under pressure; make effective decisions quickly.
Benefits:
- competitive salary
- enhanced private healthcare
- amazing team; loads of team socials; WeWork office space
Recommended Jobs
Customer Service Manager - Nights
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in inst…
Senior Trade Mark Attorney - London
We are working on a great opportunity for a Chartered (UK qualified) Trade Mark Attorney to join a leading name in the legal industry. In this role you will be working on the full spectrum of trad…
GIS Technician
GIS Technician · Please note this position in not fully remote, you will still be required to be onsite at one of the following offices twice a week An award-winning Environment Consultan…
Planner
Create & Maintain Schedules in P6 Collaborate with Project Managers & Delivery Teams for accurate updates Perform Quality Checks on internal & supplier programmes Produce Reports & month-end out…
Associate CDM Principal Designer
An established Multi-disciplinary Construction Consultancy is seeking an experienced CDM Consultant to help spearhead their CDM operations. They already have a commercial pipeline derived from their w…
Head of Marketing
Head of Marketing &##128205; Location: London Stadium / Hybrid &##128188; Full-time | Permanent &##128176; Salary: £70,000 - £80,000pa Reporting to: Director of Brand, Marketing & Digital …
Credit Control
Hutcheon Mearns is delighted to partner with an exciting brand who are based in Glasgow to enable them to hire a number of key finance roles for their growing team. As an experienced Credit Contro…
Reception Supervisor - 62-64 Cornhill, London
Purpose of the Role The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from dai…
Junior-Mid Backend Engineer - Data, Platform &...
At Flexciton, we work with high-tech factories built with investments worth hundreds of millions of dollars, producing advanced chips at the atomic level. It can take up to nine months to fabricate t…