Administration Officer

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Administration Officer

Kingsmead, London

£31,214 - £32,857 per year

40 hours per week

We have an opportunity for an Administration Officer to join our Estates Services team based at Kingsmead, London. As an Administration Officer you will provide quality support for the Estates Services function by raising works orders, handling orders and queries and providing information to internal and external customers.

The role of Administration Officer will include:

• Delivering, maintaining and monitoring effective and efficient administrative systems
• Monitoring, managing and answering queries from customers, suppliers and contractors
• Supporting the management and maintenance of relationships with internal and external stakeholders and managers
• Supporting the Estates Team by ensuring accurate and timely information is collected, collated, prepared and presented
• Delivering services to the appropriate KPI's and service standards, responding effectively and efficiently working to deadlines and targets

Skills and experiences:

• Proven experience of administration relating to customer services and complaints
• Some experience of working with data, including inputting and updating databases
• A team player with the ability to work independently and use your own initiative
• Strong working knowledge of Microsoft Word, Excel, Outlook and Teams
• Proven experience of working to deadlines with the ability to prioritise your own workload

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £31,214 per annum (rising to £32,857 per annum after 12 months, subject to satisfactory performance)

(if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 28 August 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.