Principal Support Engineer
Principal Support Engineer Job Description Location: London - Heathrow Airport (All terminals) Contract Type: Permanent Shift Based (42 Hours) Introduction to role Working within the Western Campus Central Support Team within Heathrow Airport, the Principal Support Engineer will be responsible for the investigation and resolution of complex technical faults in the Low Level control equipment including analysis of data, improvement and optimisation within the baggage handling system. The engineer will also have a good appreciation of both high level and electro-mechanical equipment and the interfaces with the low level. The engineer will be a key part in supporting the Western campus Pilz replacement project. Role Responsibilities Your responsibilities and activities will include:
- Able to lead complex and critical low level PLC control incidents
- Able to interface directly with the duty engineer and high level teams during P1/P2 events.
- To provide specialist support for OEM PLC's, Safety PLC's, etc.
- To support and maintain the documentation and software repositories (VersionDog/Mass)
- To be able fault find communication issues between HLC and LLC PLC components
- To monitor and oversee the provision of 2nd/3rd line support to integrated technologies.
- Seen by the customer as a system expert in specialist technologies and system behaviour
- Able to build and maintain good relationships with our customer and other Heathrow suppliers
- Project and demonstrate to the customer, expertise in our controls OEM equipment
- Maintain a customer focus and align with their goals and targets where possible
- Drives not only self but Low Level Controls engineers to resolve incidents and fulfil work orders within agreed SLAs
- Accurate and detailed handover of information during incidents, work orders or investigations and between shifts
- Electrical/controls engineering qualifications to HNC or equivalent
- Experience dealing with software version control
- Strong knowledge of PLC's, especially Siemens and Pilz
- Knowledge of fieldbus technology
- Knowledge of drive technologies
- Experience of problem solving in previous roles
- Experience of airport or material handling systems preferred
- Knowledge of Heathrow Baggage systems (Ideal)
- 288 Hours of Annual Leave (excluding public holidays).
- Bupa Medical Cover
- YuLife - Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
- Achievers 'being our best' reward point to redeem on a number of shops/restaurant chains.
- A challenging work environment with lots of opportunities of career progression.
- Cycle to work scheme
- Pension with Aviva
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