Insurance Customer Service Advisor - Health Insurance
Location: Hybrid – London or Manchester office
Salary: £25,000 – £28,000 per annum + performance bonuses
Type: Full-time, permanent
Join a leading name in private health insurance, supporting individuals and businesses in accessing vital healthcare services when they need it most. Our client is a well-established provider known for innovation, customer care, and long-term stability. As demand for private health cover continues to grow, this is an ideal opportunity to build a secure and rewarding career in one of the most resilient sectors of the insurance industry.
Why work in health insurance?
Health insurance remains a pillar of stability in an evolving economy. As people increasingly value access to quality care, careers in this space offer job security, professional growth, and purpose-driven work.
What you’ll be doing:
- Responding to inbound calls and emails from customers regarding policy coverage, benefits, and claims
- Assisting customers with their health insurance applications, renewals, and account queries
- Handling and resolving complaints in a professional and empathetic manner
- Escalating complex or sensitive cases to the appropriate internal teams
- Updating customer information and interactions accurately in the CRM system
What we’re looking for:
- Previous customer service experience (insurance or healthcare background is a plus)
- Strong communication skills – clear, compassionate, and confident
- A problem-solver who thrives on delivering great service and building trust
- Ambition to grow within the insurance or healthcare sector
What’s in it for you?
- Competitive base salary (£25,000 – £28,000)
- Quarterly performance-based bonuses
- Hybrid working – flexibility to work from home and the London or Manchester office
- Excellent training and career development pathways
- Private medical insurance, pension scheme, and wellbeing support
- A friendly, supportive team culture with regular social events and recognition
Ready to start a future-proof career in health insurance? Apply today and be part of a company that truly makes a difference in people’s lives.
Get in touch with the team on 02085497212 or submit your CV using the link below
Recommended Jobs
Client Executive, MedTech SaaS Sales
About our Company : Medidata is part of Dassault Systèmes , the global leader in virtual twin technology, with deep knowledge and knowhow across highly regulated industries including life scien…
Security Architects (DV Security Clearance) (IT)
Trusted to see the whole picture If you?re ahead of the game on cyber security, systems and operations risk we can secure your career ambitions. Our Security Architects are trusted to work close…
Open Application: Technical Support Talent Pool
Open Application: Technical Support Talent Pool At bunny.net , support is central to our work in helping developers build a faster, safer, and more reliable internet. Our globally distributed…
Dental Recruitment Consultant - North London
This role is working for an established Dental Recruitment agency in London that has been established for almost 20 years. A leading Dental Recruitment agency that supplies locum Dentists to all…
Teacher of Biology - Independent School in Brent
School Status & Location Sector: Leading Independent School, Outer London. Borough: Brent. Start Date: Permanent, full-time role commencing January 2026. The Opportunity & School Profil…
Art Technician - Good School - Romford, Essex
Are you a creative, practical and organised individual looking to support students in developing their artistic confidence and skills? A Good Secondary School in Romford is recruiting a full-time …
Senior Remote Education & Leadership Opportunity
Senior Remote Education & Leadership Opportunity | Flexible Work Structure After years supporting students, leading classrooms, developing curriculum, or guiding teams within the education sector, m…
HR Administrator
Ashley Kate are recruiting a HR Administrator on behalf of a well-established adult education provider based in the heart of London, just a five-minute walk from both Covent Garden and Holborn stat…
Evening Pharmacist
At Pharmacierge, we are redefining the private pharmacy experience in the UK. Based on Wimpole Street, in the heart of the London Harley Street Medical Area, we work closely with leading private clin…
Junior Designer, Independent Creative Agency (Six Months+)
Junior Designer (Six-Month Contract) – Independent Creative Agency – To £30k Pro Rata – Central London / Hybrid High-flying creative agency seeks collaborative Junior Designer to work with global gam…