ERP/CRM leaders

Confidential leader search

ERP/CRM Leader

Definia

£80,000-£100,000 + bonus

City of London, Hybrid (up to3 days a week onsite)

Definia, a part of The IN Group, is committed to driving Technology Transformation and Delivery for clients across diverse sectors. Our vision is to be the partner of choice for organisations embarking on strategic technology change, including ERP and CRM transformation, adoption, and optimisation.

We pride ourselves on delivering meaningful change and cultivating an environment where expert leaders thrive, collaborate, and shape outcomes that matter for clients and communities alike.

Core Responsibilities – ERP/CRM Transformation Leadership

• Provide strategic leadership for end-to-end ERP and CRM programmes, ensuring delivery is aligned with business priorities and client outcomes.
• Partner with client executives and stakeholders to define technology roadmaps, business process improvements, and systems integration strategies.
• Establish effective governance and quality assurance across all ERP & CRM project phases, from design through delivery and ongoing support.
• Build high-performing, cross-functional teams and foster a culture of collaboration, continuous improvement, and innovation.
• Contribute to account growth by identifying opportunities for new ERP, CRM, or related technology advisory and delivery services.
• Champion the adoption of best practices, ensuring compliance, data integrity, and security within all ERP/CRM deployments.

Essential Experience – ERP Strategy, CRM Systems & Digital Transformation

• Proven track record leading successful ERP and/or CRM transformation initiatives in complex environments (SAP, Oracle, Microsoft Dynamics, Salesforce, or similar platforms).
• Strong understanding of systems implementation, change management, and technology adoption within multi-site or global organisations.
• Experience managing vendor relationships, contract negotiations, and working with both client and delivery teams on large-scale programmes.
• Expert stakeholder management ability, including at board/C-suite level, with a customer-centric and consultative approach.
• Agile mindset, with the ability to adapt, communicate, and deliver results in a fast-paced, evolving landscape.

Key Skills – Programme Delivery, Stakeholder Engagement & Team Leadership

• Exceptional programme delivery and organisational skills, managing multiple priorities and competing deadlines efficiently.
• Highly skilled in relationship-building, coaching, and leading multidisciplinary teams to high performance.
• Commercial acumen with the ability to identify, qualify, and secure new business opportunities in ERP/CRM transformation.
• Strong analytical skills, with a pragmatic and problem-solving approach to challenges and ambiguity.
• Excellent written and verbal communication skills, with a high degree of emotional intelligence.

Work Environment & Flexibility – ERP and CRM Consulting Leadership

• Hybrid working model with offices in the City of London and remote options for improved work–life balance.
• Supportive, purpose-driven culture emphasising wellbeing, continuous development, and inclusion.
• Onsite facilities and wellbeing benefits, including gym membership, mental health support, and health coverage.
• Inclusive environment that welcomes and supports professionals from all backgrounds and identities.

Career Progression & Benefits – ERP/CRM Programme Management

• Opportunities to shape and advance large-scale transformation programmes within a fast-growing advisory business.
• Clear professional development pathways, with access to leadership training, industry conferences, and mentoring.
• Comprehensive benefits package, including performance bonus, pension scheme, and wellbeing support.
• Commitment to diversity, equity, and inclusion in all aspects of recruitment and day-to-day working practices.

If you are energised by leading complex ERP and CRM transformation programmes and want to make a tangible impact within a dynamic, high-performing team, we would love to hear from you. We welcome enquiries and applications from professionals of all backgrounds, identities, and experiences. Join Definia and play a pivotal role in shaping the future of technology delivery for our clients and partners.