UPS Field Service Representitive

Purpose of Role The job holder is responsible for the effective delivery of UPS/power related field service activities Key Responsibilities Technical

• Performing startup/commissioning on all equipment across the entire product line on single module and multi-module UPS and power related systems
• Performing preventative maintenance on all equipment across the entire product line on single module and multi-module UPS and power related systems
• Performing unscheduled maintenance repairs on all equipment across the entire product line on single module and multi-module UPS and power related systems
• Carrying out advanced site investigations, including power quality analysis and site surveys. These may need to be carried out, in conjunction with Sales Personnel, other Engineers and Management

Client Service

• Providing excellent client service at all times
• Working closely with the Service Co-ordinators to ensure that UPS and power activities are planned and delivered effectively on time, and within budget
• Meeting agreed service levels and quality targets
• Training clients on the function and operation of their installed equipment

Problem Solving Resolving daily UPS and relevant power related problems and issues Escalating more complex/serious problems and issues to the Senior UPS Field Service Engineer Team Work

• Working closely with colleagues and other departments to ensure deadlines are met and a high quality of service is delivered to all clients
• Working closely with colleagues and other departments to improve service levels, resolve problems and issues, and achieve departmental and Company goals

Administration/Paperwork

• Completing all job-related paperwork on time and to the required standard
• Completing all relevant internal paperwork on time and to the required standard

Faulty Parts

• Tracking faulty parts, collating the necessary technical information and providing this internally and to suppliers
• Labelling and returning faulty parts

Other

• Establishing good relationships with other areas of the business
• Supporting and training new or less experienced UPS Engineers
• Monitoring and managing sub-contract activities
• Identifying areas for improvement within own department, and Company as a whole, and taking responsibility for driving through these improvements
• Attending appropriate internal meetings, as required
• Performing any other duties as may reasonably be required

Person Specification Education/Qualifications

• Graduate calibre or educated to HNC/HND level in Electrical/Power Engineering (or equivalent)
• City & Guilds Test & Inspection (or equivalent) desirable but not essential
• 18th edition qualified desirable but not essential

Experience

• A strong background in UPS engineering essential with experience of dealing with very strong technical power requirements (e.g. Drives, Inverters, Rectifiers)
• Experience of commissioning and troubleshooting UPS and power related systems essential (e.g. Drives, Inverters, Rectifiers)
• Experience of working with both single phase and 3 phase UPS applications essential
• Experience of working with power levels of 100+ kilowatts essential
• Experience of working with DC batteries and voltages (Apply online only) volts) desirable but not essential
• Experience of carrying out a field based role essential
• Experience of working within the service sector preferred
• PLC experience desirable but not essential
• Experience of working with TCP/IP networking preferred
• Experience of working in the IT industry desirable but not essential
• Experience of working in data centres an advantage

Key Skills/Knowledge

• Extensive knowledge of UPS systems essential
• Extensive knowledge of power electrical theory essential
• Knowledge of other power systems preferred (e.g. Drives, Inverters, Rectifiers)
• Extensive knowledge of electrical component theory essential
• Extensive knowledge of electrical distribution systems, electrical code and various measurement equipment essential
• Knowledge of building controls systems and interfaces essential
• Must be IT literate and be able to use basic IT applications such as MS Office and be able to drive a laptop
• Basic TCP/IP networking awareness desirable
• Excellent client management skills essential
• Good communication skills essential
• Good team skills essential – must be able to work closely with colleagues and other departments to ensure overall objectives are achieved
• Ability to work independently, when required, essential
• Ability to drive essential
• Ability to multi task important – i.e. able to handle several projects simultaneously
• Ability to withstand pressure important
• Ability to define problems, collect data, establish facts and draw valid conclusions important
• Ability to read, analyse and interpret business procedures, scientific and technical information, technical procedures and government regulations desirable
• Must be able to stand, walk and sit for extended periods of time
• Able to lift and move objects in excess of 30Kgs on a regular basis

Other

• Ideally based within reasonable travelling distance of both London and the Midlands (e.g. 2 hour drive)
• Flexible on working hours – will work whatever hours are required to get the job done
• Prepared to travel extensively and stay away from home, when necessary
• Must be in possession of a valid driving licence
• Must be willing to operate within Company guidelines