Product Lead

Our priority is to match the right person to the right role, and we never want salary to be a barrier to applying. Regardless of your current pay, we’ll ask about your salary expectations during the application process, and our Talent Team will have an open, honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary, please feel free to ask us!

Salary Range :

Location : Chiswick, London - Hybrid

Sponsorship: We are unable to offer sponsorship for this role

The Role

We are seeking a dynamic and customer-focused Product Lead to join So Energy, reporting to the Director of Technology. In this key role, you will lead a group of Product Managers within a product vertical, collaborating closely with engineering, various business functions, and cross-functional teams to deliver innovative, data-driven, and value-focused solutions that align with our business goals. You will be responsible for driving strategic product outcomes, enhancing digital experiences, and fostering a high-performing, customer-centric culture within your team.

This role requires a strategic thinker with a strong data-driven mindset, excellent leadership skills, and the ability to navigate between high-level vision and tactical execution to deliver impactful customer experiences.

Your Impact

In this ownership-oriented, customer-centric role, you will drive So Energy’s product strategy and execution for your vertical. By defining and delivering impactful solutions, enhancing digital experiences, and collaborating across teams, you will play a pivotal role in shaping the future of our customer journeys while continuously improving So Energy’s offerings.

Reporting to Muhammad Khan, Technology Director 👋

⭐ Why So Energy?

So Energy was created in 2015 because we knew energy suppliers could be better . Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we’re not done! We’re on the road to a net-zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We’re driven to do our best for our customers, for each other, and for our planet. That’s why we’ve built a workplace culture that’s supportive, empowering, inclusive, and full of opportunities to grow and make an impact.

At So Energy, we take pride in our values-driven culture. We live and breathe by our six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable
  

What you’ll be getting up to in this role:

• Define and maintain a clear product vision and strategy aligned with the company’s business goals and technology direction.
• Embed customers at the heart of product decisions, using qualitative and quantitative data to identify needs and solve problems.
• Own the product lifecycle from ideation to delivery, ensuring alignment with business objectives.
• Prioritise initiatives and ideas based on value and impact, articulating clear rationale for decisions.
• Manage and mentor a team of Product Managers, fostering a culture of collaboration, accountability, and high performance.
• Partner with engineering, design, and data teams to deliver impactful features that meet customer and business needs.
• Leverage analytics, performance metrics, and optimisation tools to guide decisions and measure impact.
• Build and maintain strong relationships with stakeholders, acting as an advocate for customer needs and aligning initiatives with business goals.
• Champion Agile methodologies to ensure fast, high-quality product delivery.
• Adapt to evolving priorities and business needs, ensuring timely and effective solutions.
• Inspire innovation and continuous improvement within your product domain, acting as an ambassador for the wider product community at So Energy.

You’re a great match if:

• Proven experience leading a Product function, with a focus on delivering measurable business impact.
• Strong leadership skills with experience managing and mentoring Product Managers and working with cross-functional teams, including engineering, design, sales, marketing, and various business functions.
• Expertise in digital product management, with a track record of improving user experiences, driving customer engagement, and enhancing customer satisfaction.
• Exceptional analytical skills with a data-driven mindset. Experience using optimisation and journey analysis tools to inform product decisions.
• You are comfortable with the ambiguity that comes from working in a fast-paced environment, highly matrixed environment and adaptable to changing market needs
• Strong ability to communicate clearly and effectively with stakeholders at all levels, including executive leadership.
• Passionate about customer-centric design, product marketing, and delivering exceptional user experiences.
• Familiarity with Agile methodologies and practices, with hands-on experience in driving cross-functional collaboration.
• Experience in the energy or a highly regulated industry is advantageous but not essential.

Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience, skills, and passion will set you apart. We encourage you to apply and tell us about your journey, even if you don’t tick all the boxes.

📅 Our Hiring Process:

1. Talent Screen - 20 minutes Teams call
2. Hiring Manager competency-based Interview
3. Final stage interview and presentation with the Technology Director and a key internal stakeholder

APPLICATIONS CLOSE ON 12 th November 2025

🤝What’s in it for you?

Smart Working Charters

• Hybrid working – Each team has its own Smart Working Charter. Ask your talent partner for more details.

Growth & Development

• P ersonalised learning & development budgets – to support your growth journey, L&D buddies to guide you along the way.
• Educational Sponsorships – like Code First Girls.
• Internal learning platform – with thousands of valuable resources.

Pay & Reward

• Up to 10% performance bonus – based on company and personal performance.
• Annual Salary Reviews – to ensure we remain competitive in the market.
• Commitment to being a real living wage provider .

Time Off That Matters

• Your birthday off – it only comes once a year, so enjoy it!
• 3 So Giving Days – spend time supporting a cause you care about.
• Enhanced family leave – supporting you through every life chapter.

Health & Wellbeing

• Unmind – Access to personalised coaching or therapy to support your mental wellbeing.
• Physical Support – Free eye tests, flu vaccinations.
• Access to Perkbox – Additional wellbeing & savings benefits.
  
• Menopause Policy – To ensure all employees are being taken care off.

Belonging & Recognition

• Affinity Groups – join one of our employee groups to foster meaningful connections.
• Bi-annual Value Awards – because your hard work deserves recognition.
• Monthly events – to find balance and bring our team together.
• Charitable Fundraising – to give back to our communities.
  

🧩 Diversity, Equity, Inclusion & Belonging

As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all. At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are a global community, and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise . Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.