Sales Support Administrator

Cutler and Gross was founded on the principle that when it comes to eyewear, it’s not just about how we see the world, it’s about how others see us. For over 50 years now, it has been at the forefront of optical design - as trailblazers, disrupters and pioneers whose legacy has been much imitated, but never surpassed.

A brand built on friendship, it was established by opticians Mr Cutler and Mr Gross in 1969. Thanks to word of mouth, what began in London’s Knightsbridge as a small but innovative bespoke service soon became a fully-fledged mecca for artists, rock stars, writers and royalty. Together, the pair had created the perfect balance between taste and technicality, quickly cementing their reputation as industry leaders in eyewear.

Using the finest raw materials, each individual frame is handmade by experienced craftspeople in its owns factory in Cadore, within the Italian Dolomites.

Today, the proudly independent eyewear brand has 6 flagship store locations in London, Bath, New York, Los Angeles and Toronto and is stocked in over 2000 Wholesale accounts in 50 countries around the world, and online at

Role Responsibility:

We are looking for a Sales Support Administrator to join the dynamic Sales Team at Cutler and Gross at our Head Office in London. The individual we are looking for will be customer-focused and display an ability to resolve customer issues promptly and efficiently, whilst having a proactive approach to their work.

Key Responsibilities:

• Supporting our global customer base with all incoming queries through email and telephone queries.
• Processing after-sales requests; ensuring all requests are recorded correctly for reporting to manufacturing teams.
• Working closely with our Logistics Team TO ensure all customers' orders are delivered in a timely manner.
• Building close relationships with our Sales Agent and acting as the main point of contact for support at Cutler and Gross.
• Ordering Point of Sales materials for stockists.
• Monitoring payments for pre-payment clients.
• Developing product knowledge to help drive brand awareness.
• Running weekly Sales and Back Order reports for the Sales Agents and Management Team.
• Creating new customer accounts, carrying out the necessary due diligence.

About You:

• At least 1 year's experience in Customer Service, Customer Success or Logistics role.
• Comfortable learning to use new software.
• Good IT Literacy,
• Proficiency in numeracy.
• Friendly and self-motivated individual with a can-do attitude.
• Excellent organisational skills and ability to manage competing demands
• Works well with a team, contributing to group goals as well as being able to work independently.
• Experience working in Wholesale or Fashion is beneficial
• Knowledge of Microsoft Office, particularly Microsoft Excel, is beneficial
• Additional languages, including French or German is beneficial

Benefits:

• Frame and sunglass allowance
• Generous friends and family discount
• Annual eye test at a Cutler and Gross store
• 25 Days holiday (+1 extra day for each additional year you work at the business -up to max of 30 days)
• Flexible hours – core hours between 10am and 4.30pm
• WFH 6 days per month (max 2 per week) – after probation
• Regular company socials