New Job - IT Helpdesk Engineer

Job Title: IT Helpdesk Engineer

Status: Permanent
Hours: 8:00am - 16:00pm/9:00am - 17:00pm/ Monday to Friday. *office based 5 days a week
Salary: maximum £32,000 per annum + travel expense up to Zone 6
Location: London

Principal Accountabilities

• 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and chat tools.
• Queuing management with IT support ticket system.
• Temporary or long-term customer support at their office, if required.
• Attending the meeting with the customer and develop good relationship with the customer.
• Hands on Desktop/Laptop PC Support Skill. Network and PC implementation and optimisation
• Understand and detailed planning and designing for customer's PC and Network.
• PC/Network/Desktop Security element configuration including day-to-day service delivery.
• Migration planning and execution. Support PC and Call Centre system (incl DC server).
• Proof of concept testing and acceptance testing. Vendor negotiation and control.
• Development and implementation for new features and services.
• Establish and cease PC/Desktop Security systems. Project and service delivery schedule management.
• Careful consideration to ensure profitable systems and implementation.
• 1st level troubleshooting with customers and assist them as their escalation point of contact.
• Maintain secure operations and keep the environment tidy
• Documented approach for implementation and modification. Visit customer premises when required for project or maintenance contract work incl cover staff
• Periodical status report to line manager.

Knowledge, Skills, Experience and Key Competencies

• Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access(SSL-VPN, etc) and Firewall products.
• Excellent written and verbal communication skill in Japanese is an advantage
• Ability to investigate and source answers to various email and telephony enquiries about technical issues.
• Proven customer service experience.
• Strong time management/multi tasking & organisational skills
• Strong work ethic.
• Reliable time keeping and attendance
• Solid administration background & a keenness to get involved & support all customer service areas in EMEA.

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, year of birth, relationship status or whether or not they have a disability.

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