Scaled Customer Success Manager - London

Colossyan
London

About Us

At Colossyan, we are helping modern teams scale training with AI video.

Top companies like Novartis, Paramount, Continental, and WSP use Colossyan to create engaging video content from text and documents, with significant time and cost savings compared to traditional video production. Nearly 1 million videos have been created using Colossyan, and we’ve been recognised as a G2 Leader in multiple product categories.

Here is an overview of what you can do with Colossyan:

- Create videos from text, with narration from our professional AI avatars
- Turn documents, presentations and prompts into engaging videos
- Translate your video content to 80+ languages in seconds
- Personalize your videos by creating a digital avatar of yourself
- Make training interactive with features like branching, quizzes, and more

We take great pride in fostering a culture of growth within our rapidly-growing, international team of over 50. Our organization thrives on a deep-seated passion for technology and its incredible potential, with a strong commitment to the personal and professional development of each team member.

To learn more about our product features, visit colossyan.com .

About the Role

You will own and evolve our scaled success motion across the mid-market / SMB segments, focusing on lifecycle automation, digital engagement, and selective high-leverage touchpoints. You will be pivotal in customer retention, adoption, growth and driving efficiency through scalable processes and automation

Responsibilities

Customer engagement: Manage post-sale activities & own retention for Colossyan’s mid-market & SMB customers

Scaled CS Programs: Lead webinars, office hours, QBRs and create in-app guides and product support materials

Lifecycle Automation: Manage and improve existing automated onboarding, adoption, renewal, and expansion campaigns (via Planhat)

Churn Risk Management: Identify and act upon behavioral and usage-based alerts to mitigate churn

Tooling & Systems: Maintain Planhat workflows, health scores, and reporting accuracy

Collaboration & Growth: Work with sales to create and close expansion opportunities

Success Metrics

Gross dollar retention

Expansion pipeline creation & wins

Adoption & usage metrics

Reduced manual CS touch time

Retention health scoring accuracy

Ideal Background

3+ years in Customer Success, CS Ops or Scaled Success within the SaaS industry

Experience managing a large customer portfolio (>100 accounts)

Hands-on with Planhat (preferred), Gainsight, Totango, Hubspot or other customer data tools

Track record of launching automated customer success motions

Strong commercial acumen, comfortable negotiating renewal contracts

Technical aptitude and ability to quickly learn and navigate software applications

What we offer:

  • Stock options: We want everyone to feel motivated to do their best work, which is why we’re all owners.
  • Remote work: Enjoy extra flexibility with one full week of remote work per quarter.
  • Free lunch Thursdays: Build team connections over complimentary weekly lunches, available for both in-office and remote employees.
  • Wellness Wednesdays: We know working at a startup can be mentally tough, which is why we offer monthly expert-led sessions on meditation, yoga, and other well-being practices.
  • Great office location: Work from our centrally-located, pet-friendly office designed for comfort and team collaboration.
  • Birthday time off: Celebrate your birthday with an additional paid day off, if it falls on a weekday, separate from your regular vacation allowance.
  • Flexible annual leave: Enjoy 25 days of annual leave with the unique option to convert the 8 bank holidays into working days and boost your annual leave allowance to 33 days. Choose what works best for you.
  • Private healthcare: Access private healthcare through Bupa, including talk therapy and physiotherapy. We understand that everyone does their best work when they’re happy and healthy.
  • Retirement planning: We offer matched salary sacrifice pension with Smart Pension.
  • Cutting-edge AI technology: Be at the forefront of AI innovation, working directly with state-of-the-art AI technologies that form the core of our product.
  • Impact: As a rapidly expanding Series A startup, your contributions will have an immediate impact on our global development!


At Colossyan, we believe that diversity drives innovation and inclusion fosters a sense of belonging. We are committed to creating a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work.

We actively seek to build a diverse team and encourage applications from candidates of all backgrounds and beliefs to apply to our open positions.

We strongly encourage individuals from underrepresented and/or marginalised identities to apply. If you need any accommodations for your interview, please email [email protected]

Posted 2025-11-12

Recommended Jobs

Manager

BeyondFS
London

BeyondFS is a rapidly growing UK-based consultancy, having grown fivefold in the past three years. We provide services to financial institutions, helping them shape, manage, and deliver their critica…

View Details
Posted 2025-06-01

Science Teacher (ECT) - Well-Resourced School - Hillingdon

Marchant Recruitment
Hillingdon, Greater London

ECT: Science Teacher – Start Your Career in a Well-Resourced, Supportive Science Department – Hillingdon A supportive secondary school in Hillingdon requires an enthusiastic ECT of Science to…

View Details
Posted 2025-10-10

Computing Teacher (ECT) - Technology-Rich School - Tower...

Marchant Recruitment
London

Computing Teacher (ECT) – Innovative and tech-driven secondary school – Tower Hamlets A Tower Hamlets secondary school with a strong reputation for digital innovation is seeking a passionate Early …

View Details
Posted 2025-10-07

Year 6 Teacher Vacancy - Inspiring school in Westminster

Marchant Recruitment
London

Year 6 Teacher – Westminster Full-Time | Permanent | January 2026 | Competitive Salary Are you a passionate educator looking to make a real difference in Year 6? A Good-rated primary school in…

View Details
Posted 2025-10-09

Senior Commercial Broker

Harrison Holgate
London

An established insurance brokerage with a strong reputation for delivering expert advice and tailored insurance solutions to commercial and corporate clients is seeking an experienced Commercial & Co…

View Details
Posted 2025-10-21

Class 1 Trunking

The Best Connection Employment Group
Enfield, Greater London

Contract : Full time Higher pay rate is achieved by : Weekend Rate Weekly hours : 40 The Best Connection Enfield are recruiting ongoing Class 1 HGV Drivers for a long-term client based …

View Details
Posted 2025-10-31

Director of Marketing & Communications - London

London & Partners
London

Director of Marketing & Communications - London Why Join London & Partners? London & Partners is London’s Growth Agency — a unique social enterprise that combines commercial ambition with purp…

View Details
Posted 2025-11-12

Sales Director

Ask Locala
London

Locala’s omnichannel advertising platform leverages granular insights and cutting-edge AI to help marketers efficiently plan, activate, and measure campaigns personalized to the local consumer.Our pl…

View Details
Posted 2025-10-25

Band 6 Locum Acute Medical Wards Physiotherapist - Romford

Pulse
London

Job Title : Locum Acute Medical Wards Physiotherapist Banding : Band 6 Location : Romford Working Hours : Full-time, 37.5 hours per week (shift pattern) Pay Rate : £28 per hour (depend…

View Details
Posted 2025-07-31

EA, private Family Office, (1-year contract, 4-day week)

Oriel Partners
London

We are working on a fabulous EA role to support two charming and passionate Principals of a single family office, based in stunning Mayfair offices. Joining a small London team, this role will requir…

View Details
Posted 2025-10-16